Operations Director

A Snapshot 

 As Operations Director reporting to our Regional Data Centre Director, you will work closely with our Operations team, making an impact in a number of ways:  

• Overall management and development of operations personnel 
• Maintenance and financial reporting of operations for our Osaka data centre 
• Being responsible for our critical environment maintenance planning activities at our Osaka data centre Leading, mentoring and training a team of Senior Technical Services Managers and supervising the contract management of site facilities providers for the tactical delivery of maintenance activities

Your Day to Day 

• As Operations Director you will manage a campus of data centres including a range of customers
• Responsible for aligning and implementing operational business plans and overall strategy consistent with AirTrunk standards for your sites 
• Responsible for aligning all operational process documents, procedures, and policies consistent with AirTrunk and customer requirements 
• Responsible for identifying opportunities for process-based efficiencies 
• Manage the planning, budgeting, and control of OPEX and operation-related minor CAPEX 
• Responsible for the accuracy of annual budgets forecasts, management plans, and monthly reports 
• Maintain strong relationship with customers and all functional teams within Operations 
• Confirms that sites possess up to date emergency procedures and disaster recovery plans 
• Enforces AirTrunk policies and standards related to procurement and contracting vendor services 
• Supports bid processes for contract services, including reviewing proposals, bid analysis, and vendor selection recommendations to ensure best quality and cost 
• Ensure health & safety and all other local and regulatory requirements are met 
• Effectively run the site and achieve 100% uptime and compliance with customers' SLAs 
• Manage all aspects of the planning and coordination of all preventive maintenance and repair works; ensure organisational change and incident management procedures are followed; coordinate activities as required with customers 
• Coordinate with the development team to manage construction activity and installations, ensure system design, installation and testing adheres to operational standards 
• Maintain site operating procedures (SOP, MOP, EOP) and any other documentation required by law e.g. SWMS 
• Ensure compliance with site held accreditations, including, but not limited to ISMS, SOC2, PCI
• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety 
• Be the operational escalation contact for customers and point of escalation during emergency events and day-to-day operations 
• Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation 
• Supervise provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to the data centre customers 
• Lead minor capital projects for customers and internal purposes 
• Manage all maintenance and repair vendors and OPEX budget 
• Measure operational metrics, data and analyse risks 
• Conduct regular property inspections  

Requirements  

• 10+ years' experience in facilities or operations management 
• Fluent in English and Japanese 
• Electrical or mechanical trade background or degree 
• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&M manuals 
• Experienced in managing third party service providers; setting and managing critical metrics, negotiating contracts and pricing for services 
• Experienced in working with Customer Portals, BMS, Computerized Maintenance Management Systems 
• Ability to effectively manage internal and external customers 
• Ability to deliver effective presentations. 
  
• Ability to travel to sites within Japan (<25%)