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Building Services Manager
Osaka
Want to be a part of Asia Pacific & Japan’s (APJ) largest, most innovative, and rapidly growing data centre company?
AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.
Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors, including Blackstone, this is just the beginning…
Come join the A-Team at AirTrunk, where the cloud meets the ground.
A Snapshot
As the Building Services Manager (BSM) reporting to the Operations Director (OD) based in Osaka, you will work closely with the rest of the Operations team, making your mark in a number of ways:
- Lead all aspects of building operations and soft services, including cleaning, gardening, and grounds maintenance
- Work closely with technical and facilities teams on all property related matters.
Please note, this role will be based in our data centre in central Osaka.
Your Day to Day
- Support the Operations Director in the management of physical security services at the property, including Landlord (AirTrunk) and customer areas
- Review existing operation policies and procedures in compliance with internal guidelines, all applicable laws, regulations, standards and best industry practice
- Handle emergency situations, supervise and ensure accurate execution of emergency response procedures, including at a user level or on security IT systems
- Coordinate security clearance requirements for core facility staff
- Run all soft services at the facility, such as cleaning, waste, landscaping, pest control, hydraulics, maintenance repairs, and any other front of house facilities, lifts, gates, roller shutters etc.
- Establish and maintain agreements for services listed above, including setting and monitoring critical metrics
- Conduct regular property inspections to ensure overall cleanliness and upkeep of good property operations
- Responsible for AirTrunk and customer’s facilities or access requests regarding loading dock, office, or storage areas
- Handle complaints and inquiries, and maintain good relationships with customers
- Coordinate with other departments/teams for R&M requests, projects, and EH&S matters
- Ensure change management processes are strictly adhered to
- Ensure compliance with site-held accreditations, including, but not limited to, ISMS, SOC2, PCI
- Gather quotes and issue of work orders
Requirements
- 3+ years of experience in facilities/property/building operations, or front-of-house services
- Proficiency in English and Japanese is a must (reading, writing, and speaking)
- Opex and/or Capex budget management experience
- Experience supervising, mentoring, and training junior staff
- Experience developing or implementing processes
- Familiarity in working with Customer Portals, and at the user level on Security networks (ex-accessing CCTV archive data).
- Effective key partner management experience
- Strong customer-centric approach, and ability to drive front-line staff attitude change
- Ability to deliver effective presentations
- Familiar with local regulations and standards
- General knowledge in repair & maintenance and health and safety.
- Able to think out of the box and challenge status quo
- Experience in environmental and sustainability management such as UL2799 is a plus
- Incredibly flexible and forward-thinking and energized by change
The AirTrunk Culture
Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.
The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.
Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.
Now’s your chance to Grow@Hyperscale.
**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.**
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