Job Application for Patient Navigator at Aizer Health

About Us:

At Aizer Health, we are not just a healthcare facility – we are a provider of transformative care, powered by compassion and innovation. As a leading Federally Qualified Community Health Center, we are rewriting the script on what quality healthcare means, one patient interaction at a time. We provide every patient with the highest quality of care possible and emphasize a relationship-based approach that caters to the whole person. Our rapidly growing Center offers world-class services that include Internal Medicine, Pediatrics, Acute Care, Dentistry, Optometry, Women’s Health, Rehabilitation, Behavioral Health, and select specialty services. We provide holistic services that uplift and empower our community.

Step into a realm where excellence meets empathy. Our cutting-edge technology, unwavering support system, and robust infrastructure empower our team to deliver unparalleled care. Where your growth is nurtured and celebrated. Make a tangible difference in the lives of individuals and the health of our community.

Our Core Values:

Putting Patients First: Every decision, every action, revolves around the well-being of those we serve.
Powered by Community: We are not just a healthcare center; we are a community-driven force, igniting change and progress.
Driven by Collaboration: Together, we are stronger. Collaboration fuels our innovation and drives our success.
Empowering Success: We believe in empowering our team members to reach new heights, fostering a culture of growth and achievement.
Nurturing Growth: Personal and professional growth isn't just encouraged; it's nurtured, supported, and celebrated.

Work Hours:
Alternating Sundays and Fridays, 8 AM - 5 PM; 2 days a week, 8:30 AM - 5 PM; and 2 days a week, 11:30 AM - 8 PM.

Position Overview:

As a Patient Navigator, you will serve as the welcoming face of Aizer, ensuring every patient has a smooth and efficient experience from the moment they enter. The patient navigator will be responsible for greeting and checking in patients and managing check-in systems. This is a key role that requires excellent communication skills, organizational abilities, and a proactive approach to providing exceptional service.

Patient Check-In: Greet patients warmly and check them in by updating their status in Aizer’s electronic medical record (eClinicalWorks), turning their status color to green to indicate arrival.
Patient Flow: Direct patients to their respective departments, ensuring they reach their destination promptly and without delay.
Kiosk and Screen Management: Oversee and maintain check-in kiosks screens, assisting patients with their use and troubleshooting as needed.
Lobby Oversight: Maintain an orderly, welcoming environment in the reception area, ensuring patients are comfortable and directed appropriately.
Patient Communication: Address patient inquiries with professionalism, clarity, and empathy.
Provider Communication: Maintain open lines of communication with clinical staff to ensure smooth operations.

Preferred Qualifications

Personable: A friendly and approachable demeanor with excellent interpersonal skills. Anticipates patient needs and addresses them efficiently.
Organized: Ability to manage multiple tasks and maintain a smooth workflow in a busy environment. Ensures accuracy in patient status.
Tech-Savvy: Comfortable using electronic systems such as electronic health systems and managing check-in kiosks.
Calm Under Pressure: Maintains composure in a fast-paced environment and ensures that patients feel supported and heard.
Team-Oriented: Works collaboratively to ensure a positive patient experience.

Pay and Benefits:

$20 per hour, commensurate with experience.
Comprehensive benefits package including Medical, Dental, and Vision Insurance.
Generous Paid Time Off and Sick Time, ensuring you have the flexibility to recharge and rejuvenate.
8 Paid Holidays.
403(b) Retirement Plan, setting you up for a secure future.
Short-term and Long-term disability.
Life/Accidental Death and Dismemberment Insurance.

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I certify that the information provided in this Employment Application is truthful and accurate. I understand that providing false or misleading information in my Employment Application, my resume or curriculum vitae, or during my interview(s) will be the basis for rejection of my Employment Application, or if employment commences, immediate termination. I authorize Aizer Health to contact former employees and educational organizations regarding my employment and education. I authorize my former employers and educational organizations to fully and freely communicate information regarding my previous employment, attendance and grades. I authorize those persons designated as references to fully and freely communicate information regarding my previous employment and education. If an employment relationship is created, I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with Aizer Health is of an “at will” nature, which means I may resign at any time Aizer Health may terminate my employment at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or conduct unless such change is specifically acknowledged in writing by Aizer Health's Executive Director or assigned designee. I also understand that in the event of my employment with Aizer Health I am required to obey all rules and regulations of Aizer Health.

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