Job Application for Patient Experience Manager at Aizer Health

New

About Us:

At Aizer Health we are not just a healthcare facility – we are a provider of transformative care, powered by compassion and innovation. As a leading Federally Qualified Community Health Center, we are rewriting the script on what quality healthcare means, one patient interaction at a time. We provide every patient with the highest quality of care possible and emphasize a relationship-based approach that caters to the whole person. Our rapidly growing Center offers world-class services that include Internal Medicine, Pediatrics, Acute Care, Dentistry, Optometry, Women’s Health, Rehabilitation, Behavioral Health, and select specialty services. We provide holistic services that uplift and empower our community.

Step into a realm where excellence meets empathy. Our cutting-edge technology, unwavering support system, and robust infrastructure empower our team to deliver unparalleled care. Experience the warmth of a inclusive workplace, where your growth is nurtured and celebrated. Make a tangible difference in the lives of individuals and the health of our community.

Our Core Values:

Putting Patients First: Every decision, every action, revolves around the well-being of those we serve.
Powered by Community: We are not just a healthcare center; we are a community-driven force, igniting change and progress.
Driven by Collaboration: Together, we are stronger. Collaboration fuels our innovation and drives our success.
Empowering Success: We believe in empowering our team members to reach new heights, fostering a culture of growth and achievement.
Nurturing Growth: Personal and professional growth isn't just encouraged; it's nurtured, supported, and celebrated.

About the Team:

The Patient Experience team at Aizer Health is committed to ensuring that every patient interaction is meaningful, positive, and transformative. We strive to create an environment where patients feel valued and cared for throughout their journey with us. Our team is made up of passionate individuals who are dedicated to improving patient satisfaction and engagement. Join us as we work together to build a world-class patient experience.

Schedule

3x 9-5 shifts
2x 12-8 shifts
Every other Sunday.
As the manager, you will be responsible for ensuring all shifts are adequately covered—including stepping in to cover shifts yourself when necessary.

Position Overview:
This role is perfect for someone who is motivated by driving positive change in a dynamic setting. The Patient Experience Manager at Aizer Health serves as a key organizational liaison to our patients, an intermediary working with every department to ensure an optimized patient flow and experience and is a positive presence representing the very best of Aizer Health. This role requires a passion for developing a world class team, creating positive patient experiences, and driving continuous improvements. The Patient Experience Manager will help to ensure the highest levels of satisfaction and service for our patients.

Key Responsibilities:

Embed and evolve the patient check-in system to be best-in-class.
Develop a unified team of patient navigators (front-end, back-end, remote) who are well-trained, motivated, and dedicated to delivering exceptional care.
Ensure patient satisfaction by consistently optimizing the patient experience at every touchpoint.
Continually assess and update processes and protocols to align with the organizational approach to patient engagement.
Collaborate with departmental leadership to ensure seamless patient care and service delivery.
Manage day-to-day operations, including staffing levels and performance management.
Engage directly with patients to gather feedback, resolve service concerns, and ensure continuous improvement.

Minimum Qualifications:

Minimum of 1 year of experience in customer service or a related role (e.g., front desk, hospitality, call center, or administrative support
Proven track record of success in creating positive patient experiences.
Experience in building, leading, and developing high-quality teams.
Strong organizational and performance management skills.
Ability to navigate dynamic settings and work across multiple stakeholders.
Focus on solutions and continuous improvement.
Commitment to personal and professional growth.
Strong interpersonal skills and a collaborative mindset.

Preferred Qualifications:

1+ year leadership experience
Experience in healthcare settings
Knowledge of patient experience management tools and techniques.
Ability to influence others and cross collaborate with multiple stakeholders

Pay & Benefits:

$80,000-$100,000 per annum, commensurate with experience
Team Appreciation Bonus, recognizing your contributions and dedication
Comprehensive benefits package including Medical, Dental, and Vision Insurance.
Generous Paid Time Off and Sick Time, ensuring you have the flexibility to recharge and rejuvenate.
8 Paid Holidays
403(b) Retirement Plan, setting you up for a secure future.
Short-term and Long-term disability
Life/Accidental Death and Dismemberment Insurance

Create a Job Alert

Interested in building your career at Aizer Health? Get future opportunities sent straight to your email.

First Name

Last Name

Phone

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

School

Select...

Degree

Select...

Discipline

Select...

Start date month

Select...

Start date year

End date month

Select...

End date year

Are you authorized to work in the United States?

Select...

Will you now or in the future require sponsorship, visa support, or transfer?

Select...

Are you able to work onsite in Monroe, NY?

Select...

Have you previously worked at Aizer Health formerly Ezras Choilim Health Center?

Select...

I certify that the information provided in this Employment Application is truthful and accurate. I understand that providing false or misleading information in my Employment Application, my resume or curriculum vitae, or during my interview(s) will be the basis for rejection of my Employment Application, or if employment commences, immediate termination. I authorize Aizer Health to contact former employees and educational organizations regarding my employment and education. I authorize my former employers and educational organizations to fully and freely communicate information regarding my previous employment, attendance and grades. I authorize those persons designated as references to fully and freely communicate information regarding my previous employment and education. If an employment relationship is created, I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with Aizer Health is of an “at will” nature, which means I may resign at any time Aizer Health may terminate my employment at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or conduct unless such change is specifically acknowledged in writing by Aizer Health's Executive Director or assigned designee. I also understand that in the event of my employment with Aizer Health I am required to obey all rules and regulations of Aizer Health.

Select...

To the best of your knowledge, are you related to anyone in our employ or on the Board of Directors?

Select...

LinkedIn Profile

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

How would you describe your gender identity?

Select...

How would you describe your racial/ethnic background?

Select...

How would you describe your sexual orientation?

Select...

Do you identify as transgender?

Select...

Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning?

Select...

Are you a veteran or active member of the United States Armed Forces?

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Aizer Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Select...

Are you Hispanic/Latino?

Select...

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Patient Experience Manager

Apply for this job

U.S. Standard Demographic Questions

Voluntary Self-Identification

Voluntary Self-Identification of Disability