Senior IT Support Specialist

Aker Systems was founded in 2017 by a team of experienced technology professionals who recognised an opportunity to provide highly secure enterprise data platforms to large organisations.  We build and operate ground-breaking, ultra-secure, high performance, cloud-based data infrastructure for the enterprise. Our proprietary technology solutions drive performance and reduce costs while helping our clients to improve the management and sharing of data across their organisations.

In 2024, Aker Systems won the Breakthrough Culture Awards highlighting growth companies putting culture first. In 2020 Aker Systems was recognised as a ‘One to Watch’ on the Sunday Times Tech Track.  The Company was also recognised at the Thames Valley Tech Awards 2020; winning the Thames Valley Tech Company of the year, the Emerging Tech Company and High Growth Tech Business categories.  We encourage people of all different backgrounds and identities to apply.  We are committed to maintaining an inclusive, and supportive place for you to do your very best work.

As a Senior IT Support Specialist, you will provide autonomous, expert-level support and administration across Aker’s core IT platforms—including Microsoft 365, Azure AD, AWS and be solely responsible for final escalations for technical issues. You will play a key role in operational security, infrastructure health, and service delivery while helping to shape the future of Aker’s internal IT support and governance capabilities. You will collaborate proactively at a strategic level with IT leadership, Product teams, and end users to ensure Aker’s Corporate IT is performing to the highest standards. 

Key Responsibilities 

System Administration & Platform Support 

• Lead administration and configuration of Microsoft 365 (Exchange online, Outlook, SharePoint, Intune, Teams, OneDrive, Microsoft Dynamics)
• Take strategic ownership of user and group identity management via Azure Active Directory and AWS IAM
• Be accountable for maintaining and optimizing the operational health, performance, and security of SharePoint Online environments
• Take ownership of the administration and governance of internal platforms such as JIRA and Confluence
• Implement application deployment, integration and decommissioning of IT services
• Take ownership of Aker’s remote support and configuration tools, including Apple Business Manager, Mobile Device Manager, Zscaler 

Technical Escalation & Incident Response 

• Act as the primary point of escalation for complex IT issues across endpoints, cloud services, and networks
• Troubleshoot and resolve OS, network, and storage-related problems across Windows and MacOS systems
• Manage system patching, updates, security and compliance configuration policy
• Independently conduct root cause analysis and continuous improvement of recurring technical issues 

Security, Maintenance & Compliance 

• Independently lead the implementation and enforcement of BYOD policies, VPN configurations, and endpoint protection
• Monitor system usage, audit logs, and quota settings; produce performance and compliance reports
• Independently manage IT controls and be accountable for compliance with ISO 27001, Cyber Essentials Plus, and NIST frameworks 

Training, Enablement & Documentation 

• Independently deliver onboarding and continuous training, strategic enablement and mentoring of internal users, and technical documentation and internal knowledge base articles across M365 and collaboration tools 

Essential Experience & Competencies 

• 7+ years of IT support and systems administration experience
• Strong proficiency with Microsoft 365 (Exchange Online, SharePoint, Teams, Outlook, Intune OneDrive, Microsoft Dynamics)
• Strong proficiency with Azure Active Directory and AWS user/admin management
• Microsoft Windows and macOS environments
• Powershell and Graph API
• Understanding of networking fundamentals: VPN, IP, DNS, SMTP
• Strong problem-solving and diagnostic skills
• Ability to work independently and prioritize in a high-demand environment 
• Have experience in providing strategic input to an IT maturity plan

Essential Certifications 

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: MS-900 and/or AZ-900
• AWS Certified Cloud Practitioner

Aker Systems Attributes

At Aker we work as a team, we are collaborative, hardworking, open, and delivery obsessed.  There is no blame culture here: try things, and take responsibility for the outcomes.  You are always part of the wider Aker.  We help out our colleagues and take pride in successfully achieving difficult tasks.  We run towards problems and help solve them.  Communicate always, do so accurately and in a timely fashion.

In return, we offer a competitive salary, 25 days holiday (excluding bank holidays), Company Paid Medical Insurance, Life Assurance (4x times basic salary), Pension scheme, Perks at Work, Cycle Scheme, Tech Scheme and Season Ticket Loan. Plus, a list of voluntary benefits including Dental Insurance, Critical illness cover and Virtual GP.  

Equal Opportunities

Aker Systems fosters a diverse environment that encourages openness in its communications and is committed to providing equal employment opportunity for all people regardless of race, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics. We embrace differences of opinion and diversity because they help challenge us and find new groundbreaking technical solutions.