Senior IT Technician

1. Azure AD (Entra ID) Administration:  

• Creating and managing user accounts, groups, MFA policies 
• Managing conditional access rule 
• Troubleshoot Azure AD, Conditional Access, and hybrid identity (AD Connect) issues. 
• Assist in Office 365 administration (Exchange Online, SharePoint, Teams). 

2.   Device & Endpoint Management (Microsoft Intune/Autopilot) 

• Deploy and manage Windows, macOS using Microsoft Intune. 
• Manage Windows Updates, and endpoint security (Defender ATP). 
• Assist with patch management, vulnerability assessments, and threat remediation. 

 

3. Technical Support & Troubleshooting 

• Provide Level 1/2 support for Azure, Intune-managed devices, and general IT issues. 
• Resolve hardware, software, network, and authentication issues (including MFA/SSO). 
• Assist with Printer Management, VPN, and remote access solutions. 

4. Provisioning Resources (in smaller orgs):  

• Setting up VMs, storage accounts, or shared resources 

     5.   Backup and DR support:  

• Working with Azure Backup or Site Recovery (ASR) 

 

Qualifications & Skills: 

• Education: Associate/Bachelor’s in IT, Computer Science, or related field (or equivalent experience). 
• Certifications (Preferred): 
  • Microsoft Certified: Azure Administrator Associate (AZ-104) 
  • Microsoft Certified: Endpoint Administrator Associate (MD-102) 
• Experience: 
  • 2+ years in IT support with Azure AD, Intune, and endpoint management. 
  • Experience with Windows 10/11, macOS, and mobile device management (MDM). 
  • Knowledge of networking, virtualization, and PowerShell scripting.