Medical Assistant

Akido is rebuilding the healthcare experience from the ground up. Through early interventions designed around social determinants of health (SDoH), world-class care focused on chronic disease, and human-centered technology, we believe we can build a healthcare model that allows for all patients to live their fullest lives. We are a fast-growing, impact-focused, Y Combinator company created out of the University of Southern California’s D-Health Lab with the idea that empowering government, healthcare, and nonprofit services with population-based data could help usher in a new era of preventive public health. Today we are building a full stack medical network that leverages our predictive capabilities to provide a frictionless experience for both our patients and care providers. 

About Akido 

Akido is a care delivery organization focused on providing personalized, holistic care to all, including vulnerable communities. By leveraging data and artificial intelligence, Akido is transforming the healthcare experience for its network of physicians, care providers, and nearly half a million patients across the nation. 

Healthcare for the Gig Economy Workforce 

Akido is launching an innovative healthcare initiative tailored for the underserved gig economy workforce, who face barriers to traditional healthcare. The initiative will focus on meeting patients where they are and delivering ‘whole person care’ services to address physical, behavioral, and social drivers of health. 

In collaboration with the Independent Drivers Guild (IDG) and Workers Benefit Fund (WBF), we are launching an inaugural program this year in New York City, specifically for independent drivers, such as those affiliated with Uber and Lyft.  

About the Role 

We’re looking for a Medical Assistant (MA) or Patient Care Technician (PCT) who thrives in a fast-paced, ever-evolving environment. You are adaptable and comfortable working in ambiguity, a key skill in this dynamic start-up environment. This is not your typical role—you’ll be a key player in shaping how we deliver care. You’ll work directly with patients, support medical staff, and collaborate with the broader team to optimize workflows, integrate new technology, and improve patient experiences. 

You will be a trusted ally to patients, helping them navigate healthcare systems, addressing barriers to care, and ensuring they feel heard and supported. Your role will blend clinical care, patient education, and community outreach to build relationships and foster trust with those who need it most. If you are a problem-solver, enjoy hands-on patient interaction, and want to play a direct role in shaping a more just and accessible healthcare system, this is the opportunity for you. 

What You’ll Do 

Patient Care & Clinical Support 

• Assist in scheduling, patient intake, registration, and vitals collection 

• Support medical providers with exams, procedures, and testing 

• Provide basic care within scope under supervision of licensed provider 

• Ensure a warm, welcoming, and efficient patient experience to improve healthcare engagement 

• Serve as a healthcare advocate, ensuring patients understand their care plans and have access to necessary resources 

• Assist in patient intake, registration, and vital signs collection, prioritizing a welcoming and dignified experience 

• Provide compassionate, patient-centered care, supporting medical providers during exams and procedures 

• Ensure follow-up and continuity of care by helping patients schedule appointments and access additional support 

Technology & Innovation 

• Use and provide feedback on our EHR and digital patient management systems 

• Help test and implement new tools to streamline care delivery 

• Suggest improvements to workflows based on on-the-ground experience 

Mobile Clinic Operations & Logistics 

• Travel throughout New York City’s five boroughs to deliver care directly to underserved communities 

• Maintain a safe, organized, and fully stocked mobile clinic environment 

• Participate in community events and outreach efforts, engaging patients and raising awareness about available healthcare services 

• Work closely with social workers, health navigators, and other care team members to provide comprehensive, wraparound support 

• Collect and analyze patient feedback to improve care experiences and program impact 

Community & Team Collaboration 

• Act as a bridge between patients, providers, and community partners 

• Support outreach efforts at community events, educating patients on available healthcare services 

• Engage in team huddles and continuous learning sessions to refine workflows. 

• Collaborate with social workers, health navigators, and support staff to deliver comprehensive care 

• Assist in data collection and reporting to improve service delivery and program effectiveness 

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job-related duties may be assigned by management. 

Required Qualifications 

• High School Diploma or general education degree (GED) required  

• Certified Clinical Medical Assistant with Certified Phlebotomy Certificate OR certified Patient Care Technician 

• Active NY state driver’s license 

• Comfort using EHR systems, telehealth platforms, and digital tools  

• Strong communication skills 

• A proven track record for working as a punctual, collaborative and flexible team player 

• Up to date required vaccines for health care personnel 

• Fluent in both in conversational and medical Spanish 

Preferred Qualifications 

• 1-year experience working in the medical field 

• Additional clinical experience is a plus, such as EMT, CNA, nursing student, medical student, or clinical scribe 

• Familiarity with insurance reimbursement & billing 

Work Environment 

This role will require travel throughout all five boroughs of NYC bringing care directly to underserved communities. You’ll work in a variety of settings, including both indoor and outdoor environments, depending on the clinic’s location for the day. Flexibility is key, as this position may require nontraditional working hours, including early mornings, evenings, or weekends (final schedule to be determined). This is an exciting opportunity for someone who thrives in dynamic, on-the-go environments and is eager to be part of a healthcare model that meets patients where they are. 

Location 

New York, NY 

Compensation 

$60,000 - $75,000   

Akido Labs is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.