Technology Implementation Specialist

Akido is rebuilding the healthcare experience from the ground up. Through early interventions designed around social determinants of health (SDoH), world-class care focused on chronic disease, and human-centered technology, we believe we can build a healthcare model that allows for all patients to live their fullest lives. We are a fast-growing, impact-focused, Y Combinator company created out of the University of Southern California’s D-Health Lab with the idea that empowering government, healthcare, and nonprofit services with population-based data could help usher in a new era of preventive public health. Today we are building a full stack medical network that leverages our predictive capabilities to provide a frictionless experience for both our patients and care providers. 

Company Overview 

At Akido, we're not just adapting to the future of healthcare; we're creating it. Born from the innovative spirit of USC's D-Health Lab and propelled by our partnership with Y Combinator, Akido is a pioneering force in healthcare technology. Our mission is to redefine healthcare access and equity through advanced AI and predictive analytics, serving over 250,000 patients across Southern California with plans for national expansion. By integrating cutting-edge technology with compassionate care, we ensure that every patient—especially the most vulnerable—receives the care they deserve. Join us on this journey to transform healthcare from the ground up. 

The Opportunity 

We are seeking a Technology Implementation Support Specialist to drive the successful deployment and adoption of our AI-enabled applications.   You will play an instrumental role in implementing our applications across our network of physicians, providers, and clinical support staff.  You will collaborate closely with our physicians and clinical teams to ensure satisfaction, engagement, and product adoption.     

What You'll Do 

• Onboarding and Training: 

• Spending time in the clinics helping new users get started with the technology and ensuring they understand how to use it effectively. 

• Delivering training sessions on new features or functionalities. 

• Proactive Support: 

• Anticipating user needs, addressing concerns promptly, and finding solutions to problems. 

• Relationship Building: 

• Spending time in the clinics with our users to establish and maintain strong relationships to foster trust, encourage collaboration, and gain a better understanding of needs and preferences.   

• Customer Communication: 

• Regularly communicating with users to provide updates, gather feedback, and ensure they are using the technology effectively. 

• Customer Success: 

• Implementing strategies to drive user adoption while increasing satisfaction and engagement. 

• Collaboration: 

• Working closely with the product team to coordinate updates and trainings  

• Communicating with the product team to turn user feedback into recommendations to help improve the technology 

• Performance Metrics: 

• Monitoring key performance indicators to measure adoption and producing weekly report outs to communicate status and progress to stakeholders. 

What We're Looking For 

• Healthcare Experience: Direct experience working alongside doctors and clinical support staff, with a strong understanding of the healthcare workflows and clinical processes 

• Software Implementation Experience:  

• Implementing new software in a healthcare environment where end users are physicians and clinical support staff 

• Running software training sessions where end users are physicians and clinical support staff 

• User-focused Mindset: Passionate about using technology to enhance the physician, clinical support staff, and patient experience. 

• Relationship Builder: Excellent communication skills.  You have a knack for connecting with colleagues, physicians, and other clinical team members and earning their trust. 

Compensation 

Competitive salary ranging from $59,600 to $105,000, commensurate with experience. 

Work Location 

This position is based in Los Angeles, CA, with clinics located in Pomona, Rancho Cucamonga, Chino and Upland. 

Why Join Us 

• Competitive Benefits: Equity and benefits aligned with Series B companies 

• Career Growth: Direct mentorship from industry leaders and opportunities for advancement in a high-impact environment. 

• Meaningful Impact: Play a key role in driving physician and clinical team satisfaction with product adoption and engagement 

• Advanced Tech Stack: Utilize the latest in AI and data analytics tools to forge new pathways in medical care. 

• Be Part of Something Revolutionary: Be a part of a company recognized for its innovative approach and commitment to transforming healthcare for the better. 

Ready to step into a role at the intersection of healthcare and AI at one of the most innovative healthcare companies today? Apply now to become a part of our mission-driven team reshaping the future of healthcare delivery.