Head of Health Information Management

Akido is rebuilding the healthcare experience from the ground up. Through early interventions designed around social determinants of health (SDoH), world-class care focused on chronic disease, and human-centered technology, we believe we can build a healthcare model that allows for all patients to live their fullest lives. We are a fast-growing, impact-focused, Y Combinator company created out of the University of Southern California’s D-Health Lab with the idea that empowering government, healthcare, and nonprofit services with population-based data could help usher in a new era of preventive public health. Today we are building a full stack medical network that leverages our predictive capabilities to provide a frictionless experience for both our patients and care providers. 

About the Role

We are seeking a results-driven outsource operator to lead our India-based Health Information Management (HIM) unit and other outsource functions, a part of our business that accounts for over with over 100 team members. This role is ideal for a builder-operator with a passion for operational excellence, financial ownership, and scaling distributed teams. You will be responsible for the performance, quality, and profitability of the HIM unit—ensuring that it delivers consistent value to our clients and aligns with our broader business goals.

What You'll Do

• Own the P&L for the HIM unit, including budgeting, forecasting, cost management, and margin expansion.

• Lead and mentor a team of operations managers, team leads, and individual contributors to meet performance KPIs (accuracy, timeliness, and throughput).

• Build, refine, and scale operational workflows to support business growth, regulatory compliance, and data integrity standards.

• Drive continuous improvement initiatives to increase efficiency, quality, and employee engagement across the team.

• Manage client and stakeholder relationships to ensure satisfaction, renewals, and scope expansion.

• Coordinate closely with cross-functional teams (Product, Engineering, RCM, Compliance) to optimize technology adoption and process automation.

• Monitor key metrics and reporting dashboards to ensure visibility into performance and drive data-informed decisions.

• Ensure hiring, onboarding, training, and development systems are in place to support a scalable talent pipeline in India.

What You Have

• 15+ years of experience in operations, outsourcing, or service delivery management, preferably within healthcare or health tech.

• Proven track record managing large, offshore teams (100+ FTEs) in a high-volume, detail-oriented domain.

• Strong financial acumen with experience owning a business unit P&L and delivering on margin and growth targets.

• Deep understanding of Health Information Management (medical records, coding, documentation integrity) or adjacent RCM domains.

• Demonstrated success scaling processes and teams in fast-paced or startup environments.

• Excellent leadership, communication, and stakeholder management skills.

• Experience working with US-based clients or internal teams preferred.

• Bachelor’s degree required; MBA or relevant postgraduate degree is a plus.