Product Manager, Care Management Platform

Akido is rebuilding the healthcare experience from the ground up. Through early interventions designed around social determinants of health (SDoH), world-class care focused on chronic disease, and human-centered technology, we believe we can build a healthcare model that allows for all patients to live their fullest lives. We are a fast-growing, impact-focused, Y Combinator company created out of the University of Southern California’s D-Health Lab with the idea that empowering government, healthcare, and nonprofit services with population-based data could help usher in a new era of preventive public health. Today we are building a full stack medical network that leverages our predictive capabilities to provide a frictionless experience for both our patients and care providers. 

The Opportunity
Join us in transforming care for the most vulnerable populations. Our Care Management Platform—built on Microsoft Dynamics—is a mature product serving street medicine and Enhanced Care Management teams working with unhoused and high-need patients. As our new Product Manager, you’ll take full ownership of this platform, evolving it for emerging use cases and expanding its impact. You'll work directly with frontline care teams in the Greater LA area, ensuring the product is both intuitive and powerful in real-world clinical settings.

What You’ll Do

• Own the end-to-end product lifecycle for our Microsoft Dynamics-based care management platform
• Collaborate with a small, agile team of 3 Dynamics developers to design and deploy features
• Translate real-world clinical workflows into intuitive user experiences and configurations
• Create Figma mockups with Dynamics-native design elements to communicate UX improvements
• Prioritize product improvements through regular engagement with end users and stakeholders
• Manage agile ceremonies, including sprint planning, backlog grooming, QA, UAT, and release notes
• Balance lightweight customization with configuration-based solutions to optimize for speed and maintainability
• Develop analytics tools suing Sigma to support on the ground day-to-day operations
• Report directly to the Head of Safety Net Programs and contribute to the roadmap for future care delivery innovation

What You Have

• 5+ years of product management experience, ideally in digital health or enterprise SaaS OR 5+ years owning configuration of core business systems (CRMs, EHR, ERP, etc.)
• Ready to travel to spend time with your users in the greater Los Angeles area and New York as our product launches for our medical network on the east coast as well.
• Strong UX instincts and experience translating complex workflows into elegant, efficient interfaces
• Comfort working in low-resource, high-complexity environments, ideally with safety net or community-based care programs
• Preferably, direct experience in outpatient care delivery—as a provider, support staff, or operations team member
• Preferably, familiarity with Microsoft Dynamics or other enterprise platforms with heavy configuration models