Executive Administrator, Pomona Valley

Akido is rebuilding the healthcare experience from the ground up. Through early interventions designed around social determinants of health (SDoH), world-class care focused on chronic disease, and human-centered technology, we believe we can build a healthcare model that allows for all patients to live their fullest lives. We are a fast-growing, impact-focused, Y Combinator company created out of the University of Southern California’s D-Health Lab with the idea that empowering government, healthcare, and nonprofit services with population-based data could help usher in a new era of preventive public health. Today we are building a full stack medical network that leverages our predictive capabilities to provide a frictionless experience for both our patients and care providers. 

The Opportunity

As the Regional Manager, you'll play a key role in shaping how we grow, while managing a mature, high-potential market poised for transformation. You’ll partner in a dyad with a Regional Clinical Lead to drive physician alignment, technology adoption—including a paradigm-shifting AI-powered care delivery experience—and operational readiness across managed care functions.

What You’ll Do

• Serve as the operational lead for the Pomona Valley region, working alongside a Regional Clinical Lead to deliver integrated clinical and administrative performance
• Lead adoption of our the Akido Chart EMR and Scope AI feature set, ensuring physicians and staff can realize its benefits in everyday workflows
• Drive regional financial reporting and performance accountability, owning KPIs and monthly scorecards
• Own relationships with contracted health plans and delegated entities, acting as the primary point of contact for day-to-day operations and escalations
• Ensure provider operations meet health plan specifications and standards, especially as we prepare for risk-based contracting
• Develop and continuously improve policies, SOPs, and workflows across managed care functions—including UM, QM, claims, and eligibility
• Manage vendor relationships supporting managed care, holding partners accountable for performance and results
• Develop a team culture that fosters passion for making a difference in the communities we serve, promotes innovation and teamwork, and builds high performance and accountability.
• Collaborate with operations architects to redesign workflows for efficiency, automation, and scale
• Help shape and refine the regional manager playbook as the pilot leader of this new organizational model

What You Have

• 10+ years of experience in medical group operations, ideally in Southern California
• Proven success in managed care environments, including P&L ownership or deep familiarity with risk-based contracting
• Strong understanding of delegated operations across UM, QM, claims, and eligibility
• Experience working with or leading global operations teams supporting care delivery and administrative functions
• Familiarity with EMR transitions and digital adoption, especially in outpatient or value-based care contexts
• Strong relationship management skills and the ability to navigate complex payer/provider ecosystems
• Preferred: experience using or managing operations in EZCAP

Compensation $190,000-$230,000 annually

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.