Junior PC Technician

Akido is rebuilding the healthcare experience from the ground up. Through early interventions designed around social determinants of health (SDoH), world-class care focused on chronic disease, and human-centered technology, we believe we can build a healthcare model that allows for all patients to live their fullest lives. We are a fast-growing, impact-focused, Y Combinator company created out of the University of Southern California’s D-Health Lab with the idea that empowering government, healthcare, and nonprofit services with population-based data could help usher in a new era of preventive public health. Today we are building a full stack medical network that leverages our predictive capabilities to provide a frictionless experience for both our patients and care providers. 

The Opportunity
We are looking for a motivated and detail-oriented Junior PC Technician to join our growing IT support team. Reporting to the IT Manager, this role is essential in maintaining day-to-day technical operations across the organization. You’ll play a key role in supporting end-users with hardware and Office 365 tools, ensuring seamless productivity and minimal downtime. This is a great opportunity to grow your technical skills and gain hands-on experience in a fast-paced, team-oriented environment.

What you’ll do

• Provide first-level technical support for hardware, software, and network-related issues.
• Install, configure, and maintain desktop and laptop computers, printers, and peripheral devices.
• Support end-users with Microsoft Office 365 tools including Outlook, Teams, OneDrive, and SharePoint.
• Assist in setting up new employee workstations, accounts, and devices.
• Maintain accurate asset inventory of IT equipment and software licenses.
• Perform routine system maintenance, software updates, and troubleshooting.
• Document support activities, technical solutions, and standard procedures.
• Escalate more complex technical problems to senior technicians or system administrators.
• Collaborate with other IT staff to improve support processes and user experience.

Who you are

• Associate’s degree or equivalent certification in IT, Computer Science, or a related field (preferred)
• Basic knowledge of Windows operating systems and computer hardware (preferred)
• Familiarity with Microsoft Office 365 (Outlook, Word, Excel, Teams, etc.) (preferred)
• Strong problem-solving abilities and attention to detail (preferred)
• Excellent communication and customer service skills (preferred)
• Able to work independently and as part of a team (preferred)
• A+ Certification or similar IT credential (preferred)
• Experience with ticketing or helpdesk systems (preferred)

Benefits

• Health benefits
• 401K
• Long-term disability
• Life insurance
• Paid Leave Program

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.