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Partner Success Manager

Remote

Hey there! We're AKKO - a venture funded & fast-growing insurtech company with a passionate, solution-forward, and collaborative team focused on disrupting the device insurance space.

Our mission is simple – Leveraging technology to make protecting people’s tech easier and more affordable. Most people’s lives have become tech-centric and AKKO provides customers with peace of mind that their tech is safe guarded in a transparent and seamless way. Backed by amazing investors such as Mundi, Fika, and Pear, we are just getting started!

The Partner Success Manager will play a pivotal role in fostering and enhancing relationships with strategic partners in the cellular and telecom industries. This role requires a strong technical understanding of our product, expertise in sales enablement, and the ability to take ownership of processes from 0 to 1. The primary focus will be on managing key partnerships, driving revenue growth, and ensuring the success of our collaborations. Success in this role demands strategic thinking, relationship management, and a deep understanding of our product and market dynamics.

THE DAY-TO-DAY

  • Develop and execute strategies to increase revenue through new and existing partnerships, identifying upselling and cross-selling opportunities.
  • Build and maintain strong, collaborative relationships with key partners to drive mutual success.
  • Serve as the primary point of contact for partner inquiries, concerns, and escalations.
  • Collaborate with internal teams to resolve issues, optimize partner performance, and implement strategic plans for partner success.
  • Leverage technical product expertise to guide partners in understanding and adopting solutions effectively.
  • Analyze market trends and competitor activities to identify potential opportunities or threats and share insights with internal teams.
  • Proactively address challenges and roadblocks within partnerships to maintain smooth collaboration.
  • Clearly articulate the value proposition of our products, providing partners with regular updates on industry trends, product enhancements, and other key information.
  • Define and track key performance indicators (KPIs) to measure partnership success and identify areas for improvement.
  • Use data-driven insights to optimize partner strategies and performance.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and drive company success.

WHAT MAKES YOU QUALIFIED

  • Minimum 4 years experience working in partner success, partner management, or a similar role (preferably for a startup).
  • Bachelor’s degree in Business, Marketing, or equivalent practical experience.
  • Proven track record of successfully managing strategic partnerships and driving revenue growth.
  • Strong understanding of technical products and the ability to communicate their value to partners effectively.
  • Experience enabling partner teams with tools, resources, and training to drive success.
  • Demonstrated ability to build and own processes from 0 to 1, driving operational excellence.
  • Expert project manager with great organizational skills.
  • Self-starter with a solution-oriented mindset.
  • Strong interpersonal skills, ability to think strategically, and problem solve. 
  • Excellent written, verbal, and presentation skills.
  • Experience with Hubspot or similar CRM software.
  • All around team player, fast, and self-learning individual.

The base salary for this position ranges from $80,000 to $120,000 with performance-based incentives including bonuses and/or commission. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility and qualifications. 

WHY YOU’LL LOVE IT HERE

  • Unlimited vacation
  • Paid sick time 
  • Competitive health benefits, including medical, dental and vision insurance
  • Robust 401k program – to invest in your future
  • Monthly wellness stipend (e.g., gym yoga, meditation, etc..) – we value your well-being
  • Monthly treat yourself stipend – dinner on us!
  • Remote workspace stipend – Work from home or from a shared workspace — you decide.
  • Paid volunteer time – giving back to our community is important to us!
  • Annual learning credit –explore personal interests that excite you
  • …and so much more!

WHAT ELSE ARE WE LOOKING FOR?

Our team is fostered around our core values: 

  • Collaborate– Work together to be more effective, lift up others, and win together
  • Aim High– Set ambitious goals
  • Embrace Diversity– Seek different perspectives, bring our true self to work
  • Customer Love– Serve the end user and listen to them
  • Nurture Empathy– Listen and strive to truly understand others   
  • Take Action– Be proactive, be an owner, value speed
  • Maintain Integrity– Build the AKKO you are proud to work at
  • Data Driven– Use data to iterate, find truth

***CCPA disclosure notice at getakko.com/legal

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