Cloud Engineer

The Cloud Engineer collaborates with the Cloud Architecture and engineering teams in the implementation and operation of Alarm.com’s multi-site data center infrastructure. This position works closely with the Network Operations, Software Engineering and Quality Engineering teams in meeting and exceeding Alarm.com’s internal and external SLAs around maximum availability, security, recoverability and compliance. This includes monitoring, validating changes, gathering and reporting metrics, testing, incident management, and change management.

The Cloud Systems Engineer’s primary job responsibilities will include: 
· Designing and implementing private cloud, public cloud and hybrid solutions

· Monitoring, maintaining and updating hardened configurations and baselines

· Implementing availability and performance monitoring frameworks

· Implementing and testing system level High Availability and Disaster Recovery plans

· Tracking, controlling, and reporting status of system conditions, software, documentation, and infrastructure changes to management

· Troubleshoot and remediate issues across the infrastructure and create plans to prevent the same problem in the future

· Develop and maintain automation scripts or frameworks

· Providing high quality support to customers, prospects, management and peers

Other Duties as assigned.  

Requirements
• BS in Computer Science or related field
• 3+ years relevant work experience in private / public cloud, SAN and networking
• Working knowledge of hyper-converged infrastructure
• Experience supporting multi-site and hot-hot architectures
• Working knowledge of Windows Server operating systems is a must, including security patching using SCCM, Failover Clustering, DHCP, DNS, and Active Directory
• Experience with VMware data center stack; vSphere, Cloud Foundations, Omnissa Horizon/ VDI, and the Aria Suite
• Understanding of storage infrastructure solutions such as NetApp Data ONTAP and Pure Storage Purity OS
• Proficient in block (FC, iSCSI) and file (NFS, SMB/CIFS) storage protocols
• Familiarity with Cisco MDS SAN switching, zoning, and fabric configuration
• Working foundation of datacenter networking fundamentals; layers of traffic, VLANs, segmentation of networks
• Experience with Cisco UCS Manager and Intersight for compute management; FlexPodand FlashStack experience preferred
• Experience implementing and maintaining monitoring frameworks on both commercial off-the-shelf and open source tools
• Experience implementing scripts for automation and systems management: PowerShell, Python, or Ansible
• Experience with enterprise backup and recovery solutions, such as Rubrik
• Familiarity with Jira or similar ITSM tools and working knowledge of ITIL-based processes
• Familiar with multi-tiered escalation and on-call procedures
• Experience working in SOX, FISMA, HIPAA, and PCI-compliant multi-tenant environments 
• Working knowledge of Linux operating systems (Red Hat, Ubuntu, or CentOS) in enterprise settings
• Ability to work collaboratively within a team environment using Agile methodologies
• Self-directed approach with high degree of initiative to propose new solutions, troubleshoot, and resolve issues
• Rack, cable, and install servers, storage, and network hardware
• Perform hardware diagnostics, replacements, and upgrades  
• Manage structured cabling (fiber and copper), labeling, and cable tracing
• Document rack elevation DCIM, and asset inventory
• Support OOB management setup  
• Coordinate equipment deliveries, decommissions, and secure disposal

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
• Alarm.com values working together and collaborating in person.  Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.