Sales Support Specialist

EBS Company is a Polish manufacturer acting in the branch of safety systems since 1989. As of January 2023, EBS has been acquired by Alarm.com, a leading global provider of smart security solutions for the home and business.

The aim of EBS is to meet the market needs within the scope of security-related solutions meant to protect people and property. The range of products offered by EBS is being constantly expanded and adjusted to the market's changing needs. The innovative way of technologies used in the design and production processes as well as well-qualified team of engineers guarantee the highest quality of launched products. Quality and competitiveness of products offered by EBS can be proved by effective cooperation with many clients from Europe, Asia, North and South America and Australia.

For more information, please visit ebssmart.com

Responsibilities:

• Processing sales team orders (preparing documentation, organizing transport) in accordance with applicable procedures
• Contact with customers within pre- and post-sales processes (e.g., complaints, shipment status, stock levels)
• Communication with colleagues regarding product availability and order fulfillment
• Entering data into IT systems and monitoring data quality within these systems
• Processing documents in line with applicable procedures

Requirements:

• Knowledge of English at a minimum B2+ level
• Experience working in a sales support or customer service team
• Proficiency in MS Office, especially MS Excel (ability to work with data tables, knowledge of basic formulas)
• Experience working with domestic and international carriers is an advantage
• Basic knowledge of current export regulations (e.g., completion of a customs law course in export) is an advantage

Our offer:

• Long-term employment contract (CoE).
• Competitive salary depending on experience.
• International environment with daily use of English.
• Hybrid work model: 3 days in the office, 2 days remote.
• Attractive benefits package, including medical care, life insurance, sports package, and an annual budget for professional development (2000$).
• Real impact on decisions and the company's development directions.

EBS  is an Equal Opportunity Employer.

 In connection with your application, we collect information that identifies, reasonably relates to, or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations, such as managing our recruitment system and ensuring compliance with labor laws and regulations, even after we have made our employment decision.We will retain this data for a maximum of 3 years after the end of the recruitment process. The data administrator is EBS Sp. z o.o.