Cloud Systems Engineer

We are seeking a Cloud Systems Engineer to support and operate large-scale AI and high-performance computing (HPC) environments. This role will be responsible for the deployment, maintenance, performance, and lifecycle management of GPU-accelerated compute infrastructure that powers critical AI, machine learning, and data-intensive workloads.

The ideal candidate is a hands-on infrastructure professional with strong Linux administration skills, deep hardware troubleshooting experience, and expertise supporting enterprise-class compute platforms. This individual will work closely with infrastructure, networking, storage, and AI engineering teams to ensure the reliability, scalability, and operational excellence of our AI infrastructure.

Responsibilities:

AI Infrastructure Operations

• Deploy, configure, and maintain GPU-accelerated compute infrastructure.
• Manage operating system, firmware, BIOS, BMC, driver, and software lifecycle updates.
• Monitor system health, performance, utilization, and capacity across AI infrastructure environments.
• Support infrastructure utilized for AI model training, inference, and data processing workloads.
• Develop and maintain operational standards, runbooks, and maintenance procedures.
• Participate in on-call support and incident response activities.

Linux Systems Administration

• Administer enterprise Linux environments, including Ubuntu and Red Hat-based distributions.
• Perform system patching, hardening, and operating system lifecycle management.
• Troubleshoot operating system, kernel, storage, networking, and application-level issues.
• Develop automation to streamline deployment, monitoring, and operational processes.
• Support security and compliance initiatives across AI infrastructure platforms.

Hardware and Datacenter Operations

• Install, configure, maintain, and troubleshoot enterprise compute hardware.
• Diagnose and resolve issues involving GPUs, CPUs, memory, storage, power, and networking components.
• Perform firmware upgrades and hardware lifecycle management activities.
• Coordinate hardware replacements, vendor support engagements, and warranty services.
• Participate in rack-and-stack deployments, datacenter expansions, and technology refresh projects.
• Maintain accurate asset inventories and operational documentation.
• Support high-performance networking technologies, including Ethernet and InfiniBand environments.
• Collaborate with networking, storage, cloud, and AI engineering teams on infrastructure design and operations.
• Assist with scalability, resiliency, and performance optimization initiatives.
• Perform root-cause analysis of infrastructure failures and develop preventative measures.
• Other duties as assigned. 

Required Qualifications

Experience

• Bachelor’s degree required
• 3-5 years of Linux systems administration experience in production environments.
• 3-5 years of experience supporting enterprise server infrastructure.
• Experience supporting large-scale compute environments, HPC platforms, AI infrastructure, or GPU-enabled systems.
• Experience performing hardware diagnostics, firmware management, and lifecycle maintenance.
• Experience working within datacenter operations environments.
• Bash, Python, PowerShell, or similar scripting languages
• Operating system performance tuning and monitoring
• Storage and networking fundamentals
• Experience with infrastructure monitoring and observability platforms, ex Grafana.
• Hardware and firmware lifecycle management

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.