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Product Operations Specialist

Mexico City, Mexico

Do work that matters.  

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.    

Our core values drives us in our important mission of keeping people safe:

  • We’re humans not robots
  • Customers always come first
  • We work better together
  • Simplicity is our strength
  • Our reputation is priceless
  • Hard work pays off   

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand. 

Our Product Operations Specialist works directly with Product Management and development teams to help drive consistent, iterative product improvement and make sure every day we’re developing and delivering solutions that help keep our customers safe. On one day, that might mean facilitating Sprint Planning & Retrospective sessions, while on another it could mean making sure requirements documents are translated into well fleshed out tickets with clear priority in the backlog. You’re not there to dictate the one true process to end all processes or to be the CEO of piece of the product, but rather to help each team find what works best for them with an eye towards Agile values and principles and ensuring we’re solving our customers problems while not neglecting those “keeping the lights on” type tasks. 

Who you are:    

You love using your strong organizational and interpersonal skills to help others be the best they can be. Working on a team to build a product that solves real customer challenges excites you. You’ve actually read the Agile Manifesto and know that it’s about more than just renaming all your meetings and writing user stories. When a conversation goes off the rails, you can rein it in while making sure everyone feels like they’ve been heard. You’re comfortable making day to day decisions about the priorities of different tasks and saying “no” to some tasks when you know it means you can say “yes” to something more important. 

What you get to every day:    

  • Foster a team spirit of collaboration, transparency, and continuous improvement. 
  • Facilitate regular meetings across several development teams, including stand-ups, retros, plannings, and backlog grooming. 
  • Use tools like Jira and Confluence to help facilitate an understanding of your teams' workload both within and across teams. 
  • Track and regularly report on teams' progress towards goals and milestones. 
  • Translate product requirements documents into workable, well fleshed out tickets for your teams. 
  • Triage and prioritize day-to-day activities related to features, enhancements, and bug fixes. 
  • Consume and help ensure proper instrumentation of product and engineering success metrics. 
  • Coordinate schedule, handoff, and project status updates at each stage of development process (definition, design, development, testing, documentation, enablement). 
  • Use strong verbal and written communication skills in collaboration with other engineering and product teams. 
  • Contribute to AlertMedia’s culture, values, and vision for the future. 

What you bring to the role:    

  • 2+ years of experience in a Scrum Master, Product Owner, or similar role with teams building a SaaS product 
  • Excellent oral and written communication skills 
  • Ability to identify, analyze, and quickly resolve conflict 
  • Ability to make tough decisions about priority given finite resources 
  • Strong understanding of Agile values and principles and how to apply them to software development 
  • Familiarity with multiple Agile frameworks and techniques such as Scrum, XP, Kanban, etc.. 
  • Strong desire to learn, grow, and experiment with new tools, processes, and frameworks 
  • English proficiency oral and written required 
  • This is a hybrid position (2 days a week) in our prime offices in the Reforma area of Mexico City where you’ll get to collaborate with our engineering, product, and customer operations team 

Why you’ll love working at AlertMedia:  

  • Competitive Base Salary 
  • Annual Company Bonus 
  • 100% paid Medical, Dental, and Vision benefits for employees
  • Christmas Bonus (Aguinaldo)
  • Holiday and Vacation Days
  • Additional Vacation Bonus
  • All computer equipment provided to our employees
  • Amazing rewards and incentives – we love celebrating each other 
  • A Best Places to Work company 9 years in a row and numerous other awards
  • Ongoing career development opportunities through our Learning & Development team - we love investing in our people!

About AlertMedia:  

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, In-N-Out, and Walmart—in more than 130 countries.   

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.    

Come join us in our mission to save lives and minimize loss through effective communication.   

AlertMedia does not currently sponsor applicants for work visas.  

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/ 

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