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Solutions Engineer

Austin, TX HQ

Do work that matters. 

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.   

Our values, which reflect our view on what’s important and what’s right, include:

  • We’re humans not robots
  • Customers always come first
  • We work better together
  • Simplicity is our strength
  • Our reputation is priceless
  • Hard work pays off

As one of the fastest growing SaaS start-up companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand.

AlertMedia is seeking a Solutions Engineer to assist our sales team with the technical aspects of working with potential clients. In this role, you will educate and empower prospects to make highly informed decisions, by helping prospects feel comfortable and ensuring our product is an excellent match. 

Every day you will employ your ability to move smoothly between cross-functional teams, inspiring, learning, and leading. Best of all, you’ll be part of AlertMedia’s amazing culture and an important contributor to AlertMedia’s rapid growth. 

Who you are: 

You have a passion for being an integral piece in the sales process by providing technical expertise and deep understanding of not only the AlertMedia platform, but customer environments as well. You enjoy assisting customers and navigating them through the product adoption and how AlertMedia can solve their problems. You thrive in a fast-paced environment and prefer a “one team one goal” mentality. 

What you get to do every day: 

  • Partner with Account Executives and Account Directors to drive technical implementation and adoption for customers through demonstrations and discovery
  • Become a SME for the entire AlertMedia platform and understand it’s offerings for all segments
  • Proactively identify any potential customer technical problems and provide detailed solutions while taking a consultative approach
  • Effectively communicate technical concepts and serve as the point of contact for any RFPs and technical collateral  
  • Guide customers through any necessary evaluation process to ensure all needs are met and exceeded
  • Document best practices during to ensure efficiency and continuously improve customer experience
  • Communicate cross-functionally with engineering, sales, and marketing teams to identify areas of opportunity and advancement within the AlertMedia platform.  

 What you bring to the role:  

  • 3+ years of Solution or Pre-Sales Engineering experience, ideally supporting Mid-Market and Enterprise level customers
  • Ability to successfully solve complex technical business challenges by taking a consultative, customer-first approach 
  • Excellent project management skills with the ability to prioritize  
  • Highly organized and ability to succeed in an ever-changing environment
  • Self-starter and team player, willing to jump in as needed
  • Excellent analytical skills and attention to detail 
  • Excellent communication, collaboration, and prioritization skills, with a commitment to providing outstanding support

Why you’ll love working at AlertMedia:

  • Competitive base salary + Company-wide bonus program
  • Generous and flexible time and parental leave policies 
  • Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees and dependent! 
  • 401K with a generous company match
  • Amazing rewards and incentives – we love celebrating each other! 
  • Commitment to community service with opportunities to give back  
  • A Best Places to Work company 9 years in a row and numerous other awards 
  • Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails  
  • Continuous learning and career development opportunities facilitated by our Sales Enablement and Learning & Development teams

About AlertMedia:

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com. 

Come join us in our mission to save lives and minimize loss through effective communication. 

AlertMedia does not currently sponsor applicants for work visas.

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/

 

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