Back to jobs
New

Customer Advocacy Contractor (P/T)

Remote, US or Austin, TX HQ

Do work that matters.  

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by facilitating timely communications when an emergency threatens personal safety and business continuity.     

Our values which reflect our view on what’s important and what’s right include:  

  • We’re humans not robots
  • Customers always come first
  • We work better together
  • Simplicity is our strength
  • Our reputation is priceless
  • Hard work pays off 

AlertMedia is seeking a Customer Advocacy Contractor to support our growing Customer Advocacy function. In this role, you will help drive our Sales Reference Program by connecting prospective customers with referenceable advocates, while also assisting with other strategic advocacy initiatives. You’ll work closely with the Customer Advocacy Manager to amplify the voices of our happiest customers across sales, marketing, and customer success initiatives. 

This is a great opportunity for a marketing or customer success professional with strong organizational skills, a passion for customer relationships, and a background in reference programs, customer marketing, or advocacy. 

Who you are:  
  
You’re a detail-oriented and proactive professional who thrives on organization, project coordination, and building strong customer relationships. You have a passion for amplifying customer voices and enabling sales and marketing teams to succeed. As a Customer Advocacy Contractor at AlertMedia, you’ll play a critical role in connecting prospects with enthusiastic customers and supporting initiatives that showcase our customer community across a variety of channels.

What you get to do every day:  

Sales Reference Program Support 

  • Identify and match ideal customer references to support active sales opportunities.
  • Manage outreach and coordination with reference customers to fulfill sales requests.
  • Maintain documentation and help report on key metrics such as reference fulfillment, review engagement, and customer participation.
  • Track activity and outcomes within Salesforce. 

Customer Advocacy Program Support 

  • Support ad-hoc strategic initiatives led by the Customer Advocacy Manager.
  • Assist with customer recruitment for stories, testimonials, video interviews, and other advocacy opportunities.
  • Coordinate logistics and communications for customer-facing programs (e.g., Customer Advisory Board, Customer Advocacy Program, etc.).
  • Ensure customer quotes, logos, and review content are approved and up to date across marketing materials and web pages.
  • Assist with cross-functional coordination between marketing, sales, and customer success to align advocacy efforts. 

What you bring to the role:  

  • Bachelors degree in Marketing, Communications, Business preferred, or equivalent experience 
  • Detail oriented, with a strong commitment to excellent, mistake-free work
  • Strong written and verbal communication skills 
  • Familiarity with customer relationship management (CRM) tools (e.g., Salesforce) or willingness to learn 
  • Ability to work independently and cross-functionally
  • Highly organized project manager, adept at prioritizing and managing competing deadlines
  • Demonstrates a growth mindset and eagerness to learn quickly in a fast-paced, evolving environment.   

   Why you’ll love working at AlertMedia:  

  • Competitive base salary + amazing rewards and incentives – we love celebrating each
  • Flexible schedule
  • Commitment to community service with opportunities to give back  
  • A Best Places to Work company 9 years in a row as well as numerous other awards 
  • Access to brand new downtown office with 360-degree views of Austin, high-tech building gym, and nearby running trails  

  About AlertMedia:  

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.  

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.   

Come join us in our mission to save lives and minimize loss through effective communication.   

AlertMedia does not currently sponsor applicants for work visas. 

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy - https://www.alertmedia.com/legal/privacy-policy/ 

 

 

Create a Job Alert

Interested in building your career at AlertMedia? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in AlertMedia’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.