Customer Account Director (EMEA)

Do work that matters.  

At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.   
  
Our core values drive us in our important mission of keeping people safe & informed:   

• We’re humans not robots  
• Customers always come first  
• We work better together  
• Simplicity is our strength  
• Our reputation is priceless  
• Hard work pays off  

AlertMedia is looking for a Customer Account Director to help increase revenue across our fast-growing customer base in the European market. This role will help grow revenue through leadership and participation in customer renewals, up-sells, and expansions. The Customer Account Director will work closely with our amazing customers, while partnering with our Customer Success and Sales teams to accomplish these goals. Success will be measured in our ability to retain and grow annual recurring revenue within our customer base.    

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!  

Who you are:  

You are passionate about sales, while caring deeply about customers and their success. You are comfortable influencing and negotiating with executives at large-scale enterprises. You thrive in a quota-driven environment. You are articulate, inquisitive, collaborative, and analytical.  You are a self-motivated, sales-minded professional who is highly organized and comfortable in a fast-paced, high-volume sales environment. You enjoy working closely with your peers, both as a leader and a learner.  

What you get to do every day:  

• Develop and manage a sales pipeline, from prospecting to close, keeping detailed notes and activities in Salesforce.  
• Build account maps & territory plan to more effectively cross-sell within a set of named accounts.   
• Partner closely with the Customer Success & Renewals team to identify expansion opportunities and meet/exceed expansion revenue targets by:   
• Understanding customer objectives and use-cases   
• Defining and executing sales plans and proposals that provide strategic recommendations designed to meet specific customer needs   
• Articulating value in products and services to help meet those needs   
• Identifying new personas and contacts to drive further value within customer organizations  
• Helping large customers to establish and meet their requirements with the goal of expanding once those have been met; participating in large customer QBR’s   
• Reviewing renewals and any obstacles limiting adoption or creating renewal risk   
• Collaborate cross functionally with internal teams, including Sales, Marketing, and Product   
• Work with Marketing to deliver and follow up on regular outbound campaigns on new product updates, webinars, trainings, etc.   
• Lead presentations and demos with a consultative, white glove approach   
• Manage account issues and escalations as it relates to licensing, contracts, and renewals     

What you bring to the role:  

• 5+ years previous experience in account management or sales with a history of success (preferably with a SaaS company)   
• Experience managing a pipeline or roster of named accounts, and an ability to accurately forecast   
• Ability to map account whitespace, connecting the dots in customer organizations and influencing stakeholders from various roles, levels, and profiles to identify and close a deal   
• Exceptional interpersonal skills; clear and concise written and oral communication skills   
• Comfortable building rapport, negotiating, and setting expectations with stakeholders, including those at the executive level   
• Comfortable with ambiguity; ideal candidates have experience adapting in rapidly changing environments and contributing to an evolving sales process  
• Ability to travel to visit clients in and to attend various events and tradeshows throughout the year in your territory

Location: This is a hybrid position (2 days a week in-office) based in our Windsor office where you'll have the opportunity to collaborate with our amazing team!

Sponsorship: AlertMedia does not sponsor. Must have legal right to work in the United Kingdom.

Why you’ll love working at AlertMedia:   

At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other. 

• Competitive base salary + variable commission + company-wide bonus program  
• Generous and flexible time off and parental leave policies  
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!  
• 401K with generous company match  
• Amazing rewards and incentives – we love celebrating each other!  
• Commitment to community service with opportunities to give back   
• A Best Places to Work company 10 years in a row and numerous other awards  
• Ongoing career development opportunities through our Learning & Development team   
• You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture 

About AlertMedia:  

We are the leading risk intelligence and response platform — trusted by the largest companies in the world to protect their people and assets when it matters most.  We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe.  Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition. 

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.   

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.    

Come join us in our mission to save lives and minimize loss through effective communication.    

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/