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Customer Marketing Apprentice, Advocacy

Paris, France

Algolia is a fast-growing company that helps our users deliver an intuitive search-as-you-type experience on their websites and mobile apps. We provide a search API used by tens of thousands of customers in more than 100 countries. Today, Algolia powers 1.5 Trillion searches a year – that’s 4 times more than Bing, Yahoo, DuckDuckGo, Baidu and Yandex combined. 

The Role 

The Customer Marketing Apprentice role is  a 2-year apprentice contract, based in Paris, supporting the Customer Advocacy and Customer Expansion programs that fall under the Customer Marketing function at Algolia.  The right person for this role has the ability to build on the foundational work of an existing Customer Marketing program through skillful application of best practices and adherence to strategy.

As Customer Marketing Apprentice, you will work cross-functionally with Sales, Legal, Customer Success, Product Marketing, Content Marketing, Field and Partner Marketing, Marketing Operations, and Comms to nurture customer relationships, with the goal of driving expansion pipeline, promoting customer retention, and driving adoption and usage rates of key products and capabilities.  

You will assist the Customer Marketing Managers with  the Customer Advocacy Program engagement, customer story workflow, Customer Hub site updates, newsletter production schedule,  review site maintenance, and publicity right governance. The Customer Marketing Apprentice reports directly to the Senior Director of Demand Generation within the Revenue Marketing organization.

 

Responsibilities:

  • Participate in quarterly and annual planning processes, during which the team designs and refines Advocacy and Expansion programs to leverage Customer Marketing to achieve business goals. 
  • You will implement processes to help ensure that Algolia is compliant in its use of customer logos and references and other publicity rights-related artifacts. You will also collaborate with Customer Success, driving alignment on prioritization, capacity and customer outreach.
  • The Customer Marketing Apprentice will monitor key performance indicators (KPIs) to help evaluate the success of Advocacy and Expansion programs to drive increased adoption and usage of Algolia products and capabilities and to improve retention rate.

 

Additional duties may include, but are not limited to:

  • Executing testing program to strategize, assess and apply learnings to continuously improve campaign performance.
  • Overseeing customer survey efforts to glean insights and evangelize the voice of the customer internally.
  • Collaboration with agency and other external vendor resources as necessary. 

 

You might be a fit if you have

  • Bac+3/License in Marketing - currently in Master and looking for an apprentice program.
  • Excellent English written and verbal communication skills, including the ability to confidently communicate with customers; must be fully fluent in English.
  • Experience in Marketing, with a focus on any of the following: campaign strategy and campaign management, customer advocacy and customer expansion, content marketing, and/or  live and on-demand event management.
  • Customer-centric mindset.
  • Ability to interpret data, extract insights, and drive campaign improvements.
  • Project management skills.
  • Comfortable working on a globally distributed team.

FLEXIBLE WORKPLACE STRATEGY:

Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when.

While we have a global presence with physical offices in Paris, NYC, London, Sydney and Bucharest, we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Please note that positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the nature of the role it may be available with either a hybrid-remote or in-office schedule.

ABOUT US:

Algolia prides itself on being a pioneer and market leader offering an AI Search solution that empowers 17,000+ businesses to compose customer experiences at internet scale that predict what their users want with blazing fast search and web browse experience. Algolia powers more than 30 billion search requests a week – four times more than Microsoft Bing, Yahoo, Baidu, Yandex and DuckDuckGo combined.

Algolia is part of a cadre of innovative new companies that are driving the next generation of software development, creating APIs that make developers’ lives easier; solutions that are better than building from scratch and better than having to tweak monolithic SaaS solutions.

In 2021, the company closed $150 million in series D funding and quadrupled its post-money valuation of $2.25 billion. Being well capitalized enables Algolia to continue to invest in its market leading platform, to better serve its thousands of customers–including Under Armor, Petsmart, Stripe, Gymshark, and Walgreens, to name just a few. 

WHO WE'RE LOOKING FOR:

We’re looking for talented, passionate people to build the world’s best search & discovery technology. As an ownership-driven company, we seek team members who thrive within an environment based on autonomy and diversity. We're committed to building an inclusive and diverse workplace. We care about each other and the world around us, and embrace talented people regardless of their race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability and socioeconomic background.

READY TO APPLY?

If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!

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