Cloud Automation Engineer

Join the Team!

Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in career you love?

At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart!

We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.

Position Overview 

Align seeks a candidate with a passion for technology and 2 to 5 years of Infrastructure / Cloud Monitoring and Operations experience. Ideal candidates will have prior Managed Services (MSP) experience. The Azure Cloud Monitoring Engineer will work as part of our Managed Services Team providing best of breed Managed Cloud solutions to our clients in the Alternative Investment Industry. This person is responsible for delivering and supporting large-scale network, system, application, service, and business activity monitoring solutions.  

• The Cloud Monitoring Engineer will be a hybrid role based out of our New York office. This person should expect to work primarily remotely but will come to the office or at client sites as needed. 
• This is a full-time position offering full benefits, a salary in the $80K to $85K range, paid training, and performance-based bonuses

Responsibilities 

• Monitoring and responding to alerts for Align and managed service customer equipment.
• Support application monitoring for Azure and other cloud application architectures
• Monitor infrastructure component for CPU, memory, disk space, and I/O
• Implement application monitoring, synthetic and real user monitoring solutions following best practices across the enterprise
• Leverage RMM tools to troubleshoot network and systems issues impacting Align clients.
• Applying industry best-practice security standards to deploy process improvements via scripting on Azure cloud platform
• Familiarity with PowerShell and python scripting use in Azure platform and Microsoft online API’s
• Maintain scripts, templates, and documentation as it pertains to infrastructure automation.
• Improving efficiencies by engineering advances of Align toolset (including but not limited to: LogicMonitor, ConnectWise, IT Glue, O365, Active Directory)
• Developing processes to give instruction for responding to automated tasks
• Handling ticket queue and ensuring accuracy of results
• Participates in the discussion of applications performance and infrastructure outage incidents to provide solutions
• Serve as escalation point for NOC Analysts, and work with Cloud Operations Manager to monitor quality  
• Collaborate with all relevant IT resources to develop preventive measures and automated remediation of production issues
• Develop processes to monitor and alert for critical business transactions and applications to catch an issue before the impact  
• Document information such as configuration, installation and user guides following process standards 

Preferred Qualifications

• 2 to 5 years of experience in Information Systems performing network, systems, application and infrastructure monitoring, analysis and operations
• Working knowledge of critical infrastructure monitoring best practices and infrastructure monitoring tools: client, server, network, logs
• Ideal candidates will be familiar with the Align toolset (including but not limited to: Windows, LogicMonitor, ConnectWise, IT Glue, O365, Active Directory)
• Strong analytical and problem-solving skills 

Qualifications

• Understanding of core development principles of scripting languages like Python, PowerShell, and Java
• Azure Certifications are preferred
• Experience in configuration management and orchestration tools 
• Experience in configuration, release, and change management 
• Team player with strong collaboration skills and a flexible approach to problem solving 
• Self-driven individual with good project and time management skills 
• Ability to prioritize and deliver excellent customer service 
• Strong attention to detail and follow-through 
• Must be effective communicator (written and verbal) 
• Willing to learn new things 

For more details, visit www.align.com.

Tier 2

PM20

Align is a premier global provider of technology infrastructure solutions.

Align specializes in designing and deploying technology infrastructure solutions from the desktop to the data center as well as providing managed IT services for clients.

Our professional services team, which includes Workplace Technology, Data Center Solutions and Migrations & Cloud provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner.

Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs.

Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications.

For more information, visit: www.align.com