Back to jobs
New

Intern - Information Technology (IT)

Cambridge, MA

Alkeus Pharmaceuticals, Inc. is a clinical-stage biotech company focused on the development of innovative therapies to treat serious diseases of the eye with high unmet need. Based in Cambridge, Mass., Alkeus was founded in 2010, and since that time has been developing its lead compound, gildeuretinol acetate (ALK-001). Designated as a breakthrough therapy and granted orphan drug status by the U.S. Food and Drug Administration, gildeuretinol is being evaluated in multiple clinical trials for the treatment of Stargardt disease and geographic atrophy (GA) secondary to age-related macular degeneration (AMD), a leading cause of blindness in the U.S.

Position Summary:

We are seeking a technically-savvy IT Helpdesk Intern to provide helpdesk support to our internal users. The ideal candidate loves “everything computers,” from building their own hardware to putting in place complex setups. Working closely with the team, they will troubleshoot and resolve helpdesk issues and ensure the smooth operation of computer systems, with activities ranging from setting up new computers and software, managing Microsoft 365 and Azure environments,  writing powershell scripts others. This is an excellent opportunity for a self-motivated individual to gain hands-on experience with a wide range of helpdesk inquiries, develop practical skills in a professional setting, gain knowledge under the guidance of experienced team members, and play a crucial role in our team’s efficient workflows.

Key Responsibilities:

User Support:

  • Respond to inquiries and provide technical support to end-users via various communication channels.
  • Escalate issues to managed services team as needed.
  • Troubleshoot hardware, software, and network-related issues.
  • Set up new user accounts, passwords, and permissions.
  • Administer Office 365, managing accounts and troubleshooting.
  • Manage the onboarding/offboarding process for employees.

Troubleshooting and Issue Resolution:

  • Independently resolve technical issues.
  • Document and track reported issues, ensuring timely resolution or escalation.

Basic Technical Maintenance:

  • Maintain hardware, including computers, printers, and other peripherals.
  • Install, configure, and update software as required.
  • Manage software licenses to ensure compliance.
  • Maintain an updated inventory of IT assets.

Team Collaboration:

  • Learn and implement IT procedures and best practices under guidance.
  • Collaborate with senior team members to assist with other related projects.

Requirements:

  • Currently pursuing or recently completed a degree in Computer Science, Information Technology, or related field.
  • Proficient understanding of PC computer systems, hardware, and software.
  • Proficient in common operating systems (Windows, macOS) and office software.
  • Experience setting up and managing network-attached storage.
  • Experience with Linux operating system.
  • Experience with programming in powershell, kql and others is a plus.
  • Understanding of network principles, including TCP/IP and DNS.
  • Strong problem-solving skills and a willingness to learn and adapt.
  • Excellent communication and interpersonal skills.
  • Familiarity with helpdesk, and basic understanding of networking concepts preferred.

Other:

  • This is an on-site role, working in our Cambridge office.
  • This role requires flexible hours depending on the organizational needs.
  • This role might involve occasional night and weekend work to support critical technical issues.

Compensation

  • Hourly Wage Range: $20-$30 with actual contingent upon several factors such as the selected candidate’s education/work experience/training, others

#LI-DNI

Alkeus Pharmaceuticals, Inc. is an equal opportunity employer and considers all qualified applicants for employment without regard to any characteristic protected by applicable law. We participate in E-Verify and conduct background checks as a part of our employment process.

Create a Job Alert

Interested in building your career at Alkeus Pharmaceuticals ? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Alkeus Pharmaceuticals ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.