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IT Systems Lead

New York, NY

Allara is a telemedicine platform delivering expert, multidisciplinary healthcare for women with hormonal conditions, covered by many insurance plans. Allara’s comprehensive telehealth platform pairs patients with a dedicated care team to provide expert medical guidance, nutrition and lifestyle coaching, and personalized treatment plans that go beyond the basics. As one of the fastest-growing women’s health platforms in the US, Allara provides innovative, high-quality care while addressing long-overlooked gaps in the healthcare system for women with hormonal health needs.

About the Role

As our first IT hire, you'll be instrumental in lding and maintaining the technological foundation that enables our growth and success. We value adaptability, problem-solving, and a proactive approach to technology. Your role will be critical in supporting the growth of the company, powering our mission, and ensuring we’re able to deliver on our goals.  This is a chance to be a foundational member of our team, with significant opportunities for professional growth and leadership as we scale.

Hybrid (NYC): We value in-person collaboration and aim for at least three days per week in our NYC office, with flexibility as needed.

What You'll Do 

  • Provide Technical Support: Be the first line of support for all IT-related issues, troubleshooting hardware, software, and network problems.
  • Manage Laptops, Conference Rooms and Peripherals: Set up and maintain laptops, conference rooms, printers, and other peripherals.
  • Administer Cloud-Based Services: Manage user accounts, permissions, and configurations for cloud-based applications (e.g., Google Workspace, Slack, etc.).
  • Network Management: Set up and maintain network infrastructure, including Wi-Fi, routers, and firewalls.
  • Security Management: Implement and maintain security best practices, including password management, antivirus software, and data backup procedures.
  • Asset Management: Track and manage IT assets, including hardware and software licenses.
  • Documentation: Create and maintain IT documentation, including user guides and system configurations.
  • Vendor Management: Liaise with IT vendors and service providers.
  • Assist with Onboarding/Offboarding: Setup and remove employee access to company systems.
  • Proactively Identify and Implement Improvements: Look for ways to improve efficiency and security of our systems

Who You Are

We are looking for a resourceful and adaptable individual with a passion for technology and a desire to build something from the ground up. We value diverse experiences and perspectives. You are:

  • Experienced in providing IT support and troubleshooting technical issues.
  • Familiar with managing cloud-based services and applications.
  • Knowledgeable about network fundamentals and security best practices.
  • Comfortable working in a fast-paced, dynamic environment.
  • An excellent communicator and problem-solver.
  • Self-motivated and able to work independently.
  • Eager to learn and grow with a startup.
  • Able to explain technical issues to non-technical users.

Bonus Points

  • Experience with scripting or automation tools.
  • Familiarity with cybersecurity best practices.
  • Experience in a startup environment

What Allara Offers

Compensation & Career Growth

  • Competitive salary with opportunities for advancement
  • Equity
  • Professional development & employee learning programs

Work Environment & Flexibility

  • Hybrid (3 days in our NYC office)
  • Unlimited PTO & 11 company holidays
  • Annual onsite in NYC

Health & Wellness

  • Medical, dental, and vision benefits
  • Health Savings Account (HSA) & Flexible Spending Account (FSA)
  • Long- and short-term disability coverage
  • Annual employee wellness stipend

Family & Future Planning

  • 401(k) plan
  • Parental leave & family planning support benefits

Additional Perks

  • Company-issued laptop
  • Annual work-from-home stipend
  • Commuter benefits (if applicable)
  • A collaborative, mission-driven culture focused on improving patient care

At Allara, we believe in celebrating everything that makes us human and are proud to be an equal-opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. We’re an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.

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