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Operations Manager, Care Concierge | Telehealth | Patient Experience

Remote

Allara is a telemedicine platform delivering expert, multidisciplinary healthcare for women with hormonal conditions, covered by many insurance plans. Allara’s comprehensive telehealth platform pairs patients with a dedicated care team to provide expert medical guidance, nutrition and lifestyle coaching, and personalized treatment plans that go beyond the basics. As one of the fastest-growing women’s health platforms in the US, Allara provides innovative, high-quality care while addressing long-overlooked gaps in the healthcare system for women with hormonal health needs.

About the Role

Are you a strategic, compassionate leader who thrives in a fast-paced, mission-driven environment? Do you have a passion for healthcare operations and patient experience? We’re looking for an Operations Manager to lead our Care Concierge team, ensuring seamless support for both patients and providers while driving operational efficiency at scale.

Remote: Fully remote within the U.S.

What You’ll Do

  • Lead, coach, and develop Supervisors and frontline teams to create a high-performance, patient-first culture.

  • Drive operational excellence by optimizing workforce management, workflows, and team performance.

  • Use data-driven decision-making to improve response times, retention, and overall efficiency.

  • Partner with leadership, quality teams, and supervisors to refine processes and deliver an exceptional patient experience.

  • Oversee onboarding, training, and performance management, ensuring continuous team development.

  • Identify areas for improvement, implement solutions, and support the company’s growth at scale.

Who You Are

  • 3+ years of experience managing multi-layered teams in a call center, customer support, or telehealth setting.

  • Proven track record in team leadership, workflow optimization, and operational planning.

  • Data-driven mindset with experience analyzing KPIs (contact rates, resolution times, satisfaction scores) to drive improvement.

  • Strong communication and coaching skills, with a passion for team development.

  • Ability to manage competing priorities and thrive in a fast-growing, high-impact environment. 

What Allara Offers

Compensation & Career Growth

  • Competitive salary with opportunities for advancement
  • Equity
  • Professional development & employee learning programs

Work Environment & Flexibility

  • 100% remote within the U.S. 
  • Unlimited PTO & 11 company holidays
  • Annual onsite in NYC

Health & Wellness

  • Medical, dental, and vision benefits
  • Health Savings Account (HSA) & Flexible Spending Account (FSA)
  • Long- and short-term disability coverage
  • Annual employee wellness stipend

Family & Future Planning

  • 401(k) plan
  • Parental leave & family planning support benefits

Additional Perks

  • Company-issued laptop
  • Annual work-from-home stipend
  • A collaborative, mission-driven culture focused on improving patient care

At Allara, we believe in celebrating everything that makes us human and are proud to be an equal-opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. We’re an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.

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