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Patient Concierge Agent | Remote - U.S.

United States - Remote

Allara is a telemedicine platform delivering expert, multidisciplinary healthcare for women with hormonal conditions, covered by many insurance plans. Allara’s comprehensive telehealth platform pairs patients with a dedicated care team to provide expert medical guidance, nutrition and lifestyle coaching, and personalized treatment plans that go beyond the basics. As one of the fastest-growing women’s health platforms in the US, Allara provides innovative, high-quality care while addressing long-overlooked gaps in the healthcare system for women with hormonal health needs.

The Opportunity

Join Allara as a Patient Concierge Agent and be the guide for patients navigating hormonal health care. This role is a key part of the care team, providing compassionate, detail-oriented support to patients while ensuring seamless communication with providers and internal teams. You will interact with patients via phone, email, and in-app messaging, assisting with appointment scheduling, answering questions about services, and relaying important information between patients, providers, and the billing team.

The ideal candidate is a skilled communicator and problem solver who thrives in a fast-paced, remote environment. They are comfortable handling sensitive patient information, advocating for patient needs, and ensuring that all requests and questions are addressed accurately and efficiently. Strong attention to detail, empathy, and organizational skills are essential for success in this role.

Location: Fully remote within the U.S.

Key Responsibilities

  • Provide empathetic, patient-centric support through phone, email, and in-app messaging, ensuring timely and thoughtful responses.
  • Act as a liaison between patients and providers, relaying critical information with accuracy.
  • Guide patients through scheduling, telehealth services, and general inquiries about Allara’s offerings.
  • Communicate billing-related updates from the finance team to patients, ensuring clarity and support.
  • Offer personalized assistance, helping patients navigate their care journey with compassion and professionalism.
  • Maintain high accuracy and attention to detail, ensuring that patient information is relayed correctly.
  • Identify patient pain points and share insights to improve the overall experience.
  • Stay informed about Allara’s evolving services to provide accurate and up-to-date support.

Required Qualifications

  • 1.5+ years of experience in customer support and/or patient-facing roles, preferably in a remote setting.
  • Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations.
  • Exceptional attention to detail.
  • Ability to problem-solve creatively, ensuring smooth coordination of medical requests.
  • Strong technical skills, comfortable navigating multiple systems, and working with sensitive data.
  • Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred.
  • A quiet, private workspace with reliable internet to support confidential patient communications.

Schedule 

  • 30-40 hours per week

What Allara Offers 

  • 1099 Contractor role
  • Compensation: $20 per hour
  • 100% remote within the U.S.

At Allara, we believe in celebrating everything that makes us human and are proud to be an equal-opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. We’re an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.

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