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Patient Concierge Agent | Anywhere in the U.S

United States - Remote

Allara is a telemedicine platform delivering expert, multidisciplinary healthcare for women with hormonal conditions, covered by many insurance plans. Allara’s comprehensive telehealth platform pairs patients with a dedicated care team to provide expert medical guidance, nutrition and lifestyle coaching, and personalized treatment plans that go beyond the basics. As one of the fastest-growing women’s health platforms in the US, Allara provides innovative, high-quality care while addressing long-overlooked gaps in the healthcare system for women with hormonal health needs.

About the Role

Allara is looking for a Patient Concierge Agent to provide compassionate, detail-oriented support to patients navigating hormonal health conditions. In this role, you will serve as a trusted liaison between patients and providers, ensuring seamless communication and a high level of patient care.

You will interact with patients via phone, email, and in-app messaging, helping them schedule appointments, answering questions about our services, and relaying important information between patients, providers, and the billing team.

The ideal candidate is a skilled communicator and problem solver who thrives in a fast-paced, remote environment. They are comfortable handling sensitive patient information, navigating complex conversations, and advocating for patient needs.

Key Responsibilities

  • Provide empathetic, patient-centric support through phone, email, and in-app messaging, ensuring timely and thoughtful responses.
  • Act as a liaison between patients and providers, relaying critical information with accuracy.
  • Guide patients through scheduling, telehealth services, and general inquiries about Allara’s offerings.
  • Communicate billing-related updates from the finance team to patients, ensuring clarity and support.
  • Offer personalized assistance, helping patients navigate their care journey with compassion and professionalism.
  • Maintain high accuracy and attention to detail, ensuring that patient information is relayed correctly.
  • Identify patient pain points and share insights to improve the overall experience.
  • Stay informed about Allara’s evolving services to provide accurate and up-to-date support.

Experience & Skills

The ideal candidate has experience in customer support or patient-facing roles and is passionate about delivering empathetic, high-quality service. They excel at navigating complex conversations, maintaining accuracy in sensitive information, and problem-solving to ensure a seamless patient experience. Strong communication skills, attention to detail, and technical proficiency are essential for success in this role.

  • 1.5+ years of experience in a customer support and/or patient-facing role, preferably in a remote setting.
  • Strong verbal and written communication skills, with the ability to build rapport and navigate difficult conversations.
  • Empathetic, patient-centered approach with a passion for helping people through complex health journeys.
  • Ability to problem-solve creatively, ensuring smooth patient experiences.
  • Strong technical skills, comfortable navigating multiple systems and working with sensitive data.
  • Medical reception experience and familiarity with Electronic Health Records (EHR) are a plus but not required.
  • A quiet, private workspace with reliable internet to support confidential patient communications.
  • patient communications.

What Allara Offers 

  • 1099 Contractor role, up to 40 hours per week
  • Compensation: $20 per hour
  • 100% remote within the U.S.

At Allara, we believe in celebrating everything that makes us human and are proud to be an equal-opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. We’re an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.

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