Back to jobs
New

Patient Experience Supervisor

Remote, US

Allara is a comprehensive women’s health provider that specializes in expert, longitudinal care that supports women through every life stage. Trusted by over 60,000 women nationwide, Allara makes expert healthcare accessible by connecting patients with multidisciplinary care teams that have a deep understanding of hormonal, metabolic, and reproductive care. Allara provides ongoing support for hormonal conditions like PCOS, chronic conditions like insulin resistance, and life stages like perimenopause, helping patients see improved health outcomes. As one of the fastest-growing women’s health platforms in the U.S., Allara is bridging long-overlooked gaps in healthcare for women.

The Opportunity 

Allara is looking for a Patient Experience Supervisor who leads from the front. This isn't a role where you manage from a distance; you'll own the daily health, coverage, quality, and performance of a 7-day support operation and be accountable for real outcomes.

You'll lead a team of ~20 Patient Experience Coordinators, set the standard for what great looks like, and make sure patients get the responsive, high-quality care experience they deserve, including evenings and weekends.

If you're energized by fast-paced environments, take pride in building strong teams, and want your work to matter, this is the role for you!

Location: Fully remote within the U.S.

Your Impact 

Team Leadership & Development

    • Lead, coach, and manage a team of ~20 Patient Experience Coordinators
    • Conduct regular 1:1s, coaching conversations, and performance check-ins
    • Document coaching notes, feedback, and performance concerns consistently
    • Identify high performers and support underperformers with clear expectations
    • Serve as the primary point of contact for team questions and escalation support

Performance & Quality Management

  • Own SLA adherence for the team (messages, tasks, escalations)
  • Ensure QA completion is 100% monthly (binary: done / not done)
  • Monitor productivity, workload balance, and task aging

Escalations & Issue Resolution

    • Lead patient and provider escalations in real time
    • De-escalate issues within required timeframes without defaulting upward
    • Troubleshoot operational disruptions (staffing, tooling, workflow issues)
    • Ensure resolution and follow-through on all escalated cases

Communication & ReportingProvide regular written updates to the Operations Manager covering:

  • Coverage plans (including weekends)
  • QA completion status
  • Staffing risks and operational concerns
  • Participate in leadership huddles and cross-functional coordination

Surface trends, risks, and improvement opportunities proactively

Required Qualifications 

  • 3–6+ years in healthcare, telehealth, or customer support operations
  • 2+ years in a people-management or supervisory role
  • Experience managing performance metrics (SLA, QA, productivity)
  • Strong conflict resolution, coaching, and escalation management skills
  • Comfort operating in a fast-paced, high-accountability environment
  • Ability to lead with clarity, firmness, and empathy simultaneously

Preferred Qualifications

  • Telehealth and/or women’s health experience 

What Allara Offers  

Compensation 

    • $65,000 annually

Actual compensation will be determined based on a variety of factors, including but not limited to: candidate experience, location, education, certifications, and skill set. In addition to base salary, our total compensation package includes comprehensive health benefits (medical, dental, vision), paid time off, and additional perks.

Work Environment & Flexibility

    • 100% remote within the U.S.
    • 10 PTO, 5 sick, and 6 holidays annually 
    • This role requires scheduling flexibility to support a 7-day team and includes rotating weekend coverage 

Health & Wellness

    • Medical, dental, and vision benefits

Family & Future Planning

    • 401(k) plan 

Additional Perks

    • Company-issued laptop
    • A collaborative, mission-driven culture focused on improving patient care

At Allara, we believe in celebrating everything that makes us human and are proud to be an equal-opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. We’re an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.

Create a Job Alert

Interested in building your career at Allara Health? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Please note: We are unable to provide visa sponsorship or work authorization support at this time. Only candidates who are currently authorized to work in the United States without employer sponsorship will be considered for this position.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Allara Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.