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Account Manager (Upsell Specialist)

Hybrid/Boston, MA (or Remote - FL, GA, NC, MI, RI, NH)

Hybrid/Boston, MA (or Remote is an option in the following states: FL, GA, NC, MI, RI, NH)

 

About AllBooked By Skedda

Skedda is a leading global workplace management platform, serving over 7,000 customers including Toyota, Siemens, Mercedes-Benz, MIT, and Harvard University. The company is a key player in shaping the future of the modern workplace experience with interactive floor plans, desk and meeting room booking, visitor management, rich utilization analytics, and integrations with Slack, Microsoft 365, and Google Workspace. Each year, Skedda wins awards from G2, Capterra, GetApp, and SoftwareAdvice.

AllBooked by Skedda is the leading scheduling and revenue-enablement platform for coworking spaces, sports facilities, nonprofits, community centers, and space-based businesses. Whether it’s a pickleball club managing court time, a coworking space handling memberships, or a nonprofit coordinating programs, AllBooked helps operators streamline operations and unlock new revenue streams.

Our platform supports:

  • Space and resource scheduling

  • Automated bookings and availability management

  • Integrated payments and invoicing

  • Membership management (new)

  • Reporting, usage insights, and operational controls

We’re building the operating system for real-world spaces — empowering organizations to grow, get organized, and deliver exceptional customer experiences.

Role Overview

We are seeking an Account Manager whose primary responsibility is revenue expansion across our existing SMB customer base. This is a quota-carrying upsell role, not a traditional customer-success or support-driven AM position.

Your job is to:

  • Proactively identify and close upsell opportunities

  • Drive adoption of AllBooked’s newest product lines

  • Increase monthly and annual account revenue through consultative discovery and targeted upgrade conversations

  • Educate customers on how AllBooked’s expanded capabilities can streamline their operations and reduce manual work

You will own a portfolio of accounts, but your focus is not troubleshooting or support — it’s pipeline generation and deal closure within the existing customer base. You’ll partner closely with Sales leadership to execute expansion plays, run outreach sequences, deliver product demos, and consistently grow your assigned book.

This role is ideal for someone who loves selling, thrives on outbound motion, and excels at uncovering value inside customer relationships.

Day-to-Day Responsibilities

  • Own a revenue expansion quota by upselling

  • Build a proactive expansion pipeline across your assigned customer accounts

  • Conduct consultative discovery to understand customer workflows, pain points, and revenue opportunities

  • Deliver targeted product demos and walkthroughs to showcase new AllBooked functionality

  • Track customer usage and identify signals for upsell or feature adoption

  • Execute outbound sequences and run upgrade campaigns within your book of business

  • Collaborate with Sales, Product, and CS to ensure a cohesive customer experience

  • Maintain accurate CRM updates, forecasts, and pipeline health

  • Handle discussions including pricing, term adjustments, and upgrade structuring

About You

  • Sales-driven mindset with a passion for upselling and expansion

  • Strong communicator who can educate, influence, and close

  • Consultative, curious, and skilled at asking the right questions

  • Comfortable running outbound motion inside an existing account base

  • Organized and able to manage a high-volume SMB portfolio

  • High urgency, high ownership, and disciplined with follow-up

  • Coachable and eager to refine sales skills

Skills & Experience

  • 2+ years in Account Management, BDR/SDR, Expansion Sales, or related SaaS selling roles

  • Proven ability to meet or exceed revenue targets

  • Strong presentation and product-demo capabilities

  • CRM proficiency (HubSpot preferred)

  • Excellent communication and negotiation skills

  • Experience selling to SMB customers is a strong plus

  • Bachelor’s degree preferred but not required

Compensation & Benefits

  • Competitive salary, benefits package, and paid time off

  • Hybrid in Boston

  • Fast-growth startup environment with autonomy and ownership

  • Direct access to Sales and Executive leadership

  • High-performance, supportive culture — move fast, win big

About us

We’re an international team from 20+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly. 

At Skedda, our Mission is to empower organizations to bring workspaces to life. We take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues: 

  1. We are a community
  2. Quality is at our core
  3. Take ownership
  4. Create momentum every day
  5. Tackle hard problems
  6. Be curious

We are defining the future of the workplace experience, helping businesses to design meaningful, seamless, fully integrated employee experiences and interactions in the hybrid workplace. We’re growing fast with a lot of new opportunities ahead!

To learn more about AllBooked and Skedda, please visit https://www.allbooked.com/about and https://www.skedda.com/blog/skedda-mission-vision-virtues. 



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