Back to jobs

Senior Solution Design Architect, Customer Engagement

Remote

Allergan Data Labs is on a mission to transform the Allergan Aesthetics beauty business at AbbVie, one of the largest pharmaceutical companies in the world. Our iconic brands include BOTOX® Cosmetic, CoolSculpting®, JUVÉDERM® and more. The medical aesthetics business is ripe for rapid growth and disruption, and we are looking to add to our high performing team to do just that. 

Our team has successfully launched a new and innovative technology platform, Allē, which serves millions of consumers, tens of thousands of aesthetics providers and thousands of colleagues throughout the US. Since its launch in November 2020, Allē has delivered curated promotions, personalized experiences and had millions of consumers use it as part of their beauty journey. 

We’re looking to add to our team as we prepare to launch a new array of game-changing technologies on our successfully adopted platform. If you’re interested in working within a startup-oriented environment, while having the backing of a very large company, please read on.

‍As the Senior Solution Design Architect, Customer Engagement (Marketing Technology), you will report to the Manager, Solution Design Architecture (Marketing Technology) and will work to drive clarity and workflow efficiencies for our marketing technology engineering program, leadership and outside stakeholders.

 

You Will

  • Serve as the subject matter expert of B2B customer engagement within the marketing technology stack.

  • Architect and maintain a best in class marketing technology stack to support Customer Success business initiatives and strategies,anchored around CDP (Segment) and Customer Success Software (PlanHat).

  • Understanding the way in which different parts of the business model work together, including operating systems and applicationarchitectures.

  • Define, establish, and enforce self service democratization of holistic customer and consumer marketing persona profiles within themarketing technology platform(s) to be leveraged by major stakeholders in marketing technology, marketing, analytics, data science,product, engineering, and customer success.

  • Develop and manage audience targeting standards and best practices.

  • Collaborate and develop plans with cross-functional project teams through agreed upon phases of project from requirementsdefinition, customization, testing, training and rollout in an understandable way for stakeholders and partners.

  • Contribute to our thought leadership and tribal knowledge by developing best practices, sharing your knowledge in team sessions,and maintaining thorough documentation.

  • Provide technical leadership and mentorship to junior architects and development teams, ensuring alignment with best practices andcustomer success goals.

 

Required Experience & Skills

  • 5 or more years of experience in implementing and managing customer engagement solutions and marketing technology integrations.

  • Deep understanding of MarTech platforms, customer success tools, CDPs, and/or CRM systems.

  • Proven experience in designing and implementing B2B-centric MarTech solutions.

  • Preference for those who have a strong technical background within software or data engineering functions or close working proximityto such.

  • Knowledge of leading practices, benchmarking, peer company environments and prior advisory experience relevant to industryspecific business and technology functions.

  • Strong interpersonal skills and the ability to work with many different personality types across our cross functional teams.

  • Strong written and verbal communication, presentation, and technical writing skills, coupled with a strong interest in furtherdeveloping and integrating enterprise business processes with technology skills.

  • You’re observant, you listen well and you take your time understanding the nuanced details of a problem.

  • You have a passion for organization, simplicity, efficiency and action.

  • Strong problem solving and critical thinking skills that build trust and serve to positively influence partners and teammates.

  • You relate to our core values (see below) and would like to contribute to a positive working environment and culture.

 

Our Core Values 

  • Be Humble: You’re smart yet always interested in learning from others. 

  • Work Transparently: You always deal in an honest, direct and transparent way. 

  • Take Ownership: You embrace responsibility and find joy in having the answers. 

  • Learn More: Through blog posts, newsletters, podcasts, video tutorials and meetups you regularly self-educate and improve your skill set. 

  • Show Gratitude: You show appreciation and return kindness to those you work with. 

Perks 

  • Competitive salary. 

  • Competitive annual bonus targets. 

  • 401k with dollar for dollar match, up to 6% of eligible earnings (base, bonus).  Plus additional company contribution. 

  • RSU grants (Long Term Incentives) for approved roles. 

  • Comprehensive medical, dental, vision and life insurance. 

  • 17 paid holidays per year, including 3 floating holidays. 

  • Annual Paid Time Off (PTO), with separate sick days.

  • 12 weeks paid Parental Leave.

  • Caregiver Leave.

  • Adoption and Surrogacy Assistance Plan.

  • Flexible workplace accommodations. 

  • Attend AWS Re:Invent in person (Las Vegas) or virtually each year for approved roles.

  • Tuition reimbursement. 

  • A MacBook Pro and accompanying hardware to do great work. 

  • A modern productivity toolset to get work done: Slack, Miro, Loom, Lucid, Google Docs, Atlassian and more. 

  • Generous discounts on SkinMedica skin care products. 

 

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position.  Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range.  This range may be modified in the future.

  • We offer a comprehensive package of benefits including paid time off. (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

  • This job is eligible to participate in our short-term incentive programs.

  • This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

Compensation Range (Minimum - Maximum)

$117,500 - $223,500 USD

 

 

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

I confirm that to the best of my knowledge, the information which I am about to enter in this application is accurate.

Privacy Notice

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Allergan Data Labs’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.