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Constituent Relations Representative

Lansdowne, VA

Make a difference with us! At Alliance Defending Freedom, we believe God has brought you here for His purpose—to stand for truth and defend the God-given right to live and speak it. Together, we protect religious freedom, free speech, the sanctity of life, marriage and family, and parental rights. Review our Statement of Faith to ensure we’re a fit for you.

Location: Lansdowne, VA

Team Overview

As the Constituent Relations Representative (CRR), you are a vital part of the Development Team. In this role, you will report to the Constituent Relations Manager. You will provide high-level customer service and stewardship to our Ministry Friends, and you will help provide operational support for the direct response program. You will be responsible for responding to donor inquiries in writing, on the phone, and by email, as well as processing donations and assisting with cultivating and retaining monthly donors.

Key Responsibilities

  • Provide a high level of donor stewardship and cultivation by responding to donor inquiries and processing donations, ensuring the data is accurately recorded.
  • Answer incoming calls, handle emails from the general inbox, and respond to mailed letters.
  • Make telephone calls to thank Ministry Friends, troubleshoot failed transactions, and update credit card information.
  • Correctly and efficiently route time-sensitive and priority calls to the appropriate Team Member. 
  • Communicate in a clear and concise manner the work and mission of ADF and its current cases.  
  • Maintain accurate data in our fundraising Customer Relationship Management system.
  • Conduct event follow-up and process product orders in a timely fashion.
  • Appropriately and professionally handle negative contacts.

Minimum Qualifications

  • Ability to provide exceptional quality of customer care/service.
  • Efficiently multitasks across multiple systems and screens, demonstrating strong technological skills with Microsoft Office Suite and Salesforce.
  • Communicates with professionalism, warmth, and active listening while exercising sound judgment in handling a variety of calls.
  • Ensures accuracy and attention to detail in CRM data entry and all customer interactions.

Preferred Qualifications

  • Experience working in a call center-type role.
  • Customer service experience.

Pay & Benefits

At Alliance Defending Freedom, we offer a competitive compensation and benefits package to support your well-being and growth. While we do not disclose specific salary ranges, our compensation is competitive with top non-profit law firms. Our benefits include 100% covered medical and dental insurance, medical and dependent care reimbursement, paid disability, long-term care, life insurance, and a 401(k) plan with a 4% company match. We prioritize work-life balance with paid time off and 12 paid holidays each year.

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Statement of Faith

Based on our adherence to the inspired, infallible, inerrant, and authoritative Word of God in Scripture, we profess with the Christian Church throughout time and around the world the faith expressed in the Apostles’ Creed:

I believe in God, the Father almighty, creator of heaven and earth.
I believe in Jesus Christ, his only Son, our Lord,
who was conceived by the Holy Spirit,
born of the Virgin Mary,
suffered under Pontius Pilate,
was crucified, died, and was buried;
On the third day he rose again; he ascended into heaven,
he is seated at the right hand of the Father,
and he will come to judge the living and the dead.

I believe in the Holy Spirit,
the holy catholic Church,
the communion of saints,
the forgiveness of sins,
the resurrection of the body,
and the life everlasting.
Amen.

Doctrinal Distinctives

Also, based on this confession, we are committed to honoring God by obeying the two Greatest Commandments, loving God and loving neighbor, and based on that commitment and derived from the inspired, infallible, inerrant, and authoritative Word of God in Scripture, we profess the following as necessary for living the gospel:

  • We believe in the spiritual unity and equality of believers in our Lord Jesus Christ.
  • We believe that the Lordship of Christ requires us as disciples to seek to conform our actions, thoughts, and desires in obedience to Him.
  • We believe God creates each person with an immutable biological sex — male or female — that reflects the image and likeness of God.
  • We believe God designed marriage as a unique conjugal relationship joining one man and one woman in a single, exclusive, life-long union, and God intends sexual intimacy only to occur within that relationship.
  • We believe God endows all human life with inherent dignity, and it must be respected and protected from conception to natural death.
  • We believe that God has endowed all humans with the natural, and inalienable right of religious freedom to believe, pursue truth, and live within ordered liberty such that no civil government may justly infringe upon it.
  • We believe that God, through His Son, Jesus Christ, calls all of us to deny ourselves, take up our cross, and follow Him, knowing that He promises us abundant and eternal life.
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