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Member Services Administrator

Scottsdale, AZ

Make a difference with us! At Alliance Defending Freedom, we believe God has brought you here for His purpose—to stand for truth and defend the God-given right to live and speak it. Together, we protect religious freedom, free speech, the sanctity of life, marriage and family, and parental rights. Review our Statement of Faith to ensure we’re a fit for you.

Location: Scottsdale, AZ

Team Overview

As the Member Services Administrator, you play a vital role in the Church and Ministry Alliance Team. In this role, you will report to the Director and be responsible for the customer/member services functions of the Church and Ministry Alliance. This involves executing member communications and responding to all inbound communications via the Church and Ministry Alliance phone, email, and mail. Member services are responsible for all outbound contact for the member renewal contact strategy.

Key Responsibilities

  • Serve as the primary point of contact for all inbound CMA calls and emails, ensuring accurate routing of high-priority requests such as legal assistance.
  • Manage membership renewals, including data integrity checks, renewal communications, and assisting members with questions and payments.
  • Oversee the member approval process by reviewing applications, tracking payment status, and coordinating with internal teams and sales for follow-up.
  • Process and troubleshoot member payments, coordinate with Finance and Gift Processing teams, and issue receipts and invoices as needed.
  • Maintain and update member and donor records in the CRM, ensuring accuracy, resolving duplicates, and building new contact records.
  • Create and maintain documentation, templates, and training materials to support member services operations.
  • Coordinate new member onboarding and welcome materials, ensuring timely and accurate delivery.
  • Provide administrative and logistical support for CMA events, data management, and the Member Engagement and Operations teams.

Minimum Qualifications

  • Customer service experience via phone and email
  • Experience with data entry and payment processing and financial transaction handling

Preferred Qualifications

  • 2-3 years of customer service experience via phone and email
  • Experience with CRM systems, such as Glue Up

Pay & Benefits

At Alliance Defending Freedom, we offer a competitive compensation and benefits package to support your well-being and growth. While we do not disclose specific salary ranges, our compensation is competitive with top non-profit law firms. Our benefits include 100% covered medical and dental insurance, medical and dependent care reimbursement, paid disability, long-term care, life insurance, and a 401(k) plan with a 4% company match. We prioritize work-life balance with paid time off and 12 paid holidays each year.

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Statement of Faith

Based on our adherence to the inspired, infallible, inerrant, and authoritative Word of God in Scripture, we profess with the Christian Church throughout time and around the world the faith expressed in the Apostles’ Creed:

I believe in God, the Father almighty, creator of heaven and earth.
I believe in Jesus Christ, his only Son, our Lord,
who was conceived by the Holy Spirit,
born of the Virgin Mary,
suffered under Pontius Pilate,
was crucified, died, and was buried;
On the third day he rose again; he ascended into heaven,
he is seated at the right hand of the Father,
and he will come to judge the living and the dead.

I believe in the Holy Spirit,
the holy catholic Church,
the communion of saints,
the forgiveness of sins,
the resurrection of the body,
and the life everlasting.
Amen.

Doctrinal Distinctives

Also, based on this confession, we are committed to honoring God by obeying the two Greatest Commandments, loving God and loving neighbor, and based on that commitment and derived from the inspired, infallible, inerrant, and authoritative Word of God in Scripture, we profess the following as necessary for living the gospel:

  • We believe in the spiritual unity and equality of believers in our Lord Jesus Christ.
  • We believe that the Lordship of Christ requires us as disciples to seek to conform our actions, thoughts, and desires in obedience to Him.
  • We believe God creates each person with an immutable biological sex — male or female — that reflects the image and likeness of God.
  • We believe God designed marriage as a unique conjugal relationship joining one man and one woman in a single, exclusive, life-long union, and God intends sexual intimacy only to occur within that relationship.
  • We believe God endows all human life with inherent dignity, and it must be respected and protected from conception to natural death.
  • We believe that God has endowed all humans with the natural, and inalienable right of religious freedom to believe, pursue truth, and live within ordered liberty such that no civil government may justly infringe upon it.
  • We believe that God, through His Son, Jesus Christ, calls all of us to deny ourselves, take up our cross, and follow Him, knowing that He promises us abundant and eternal life.
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