Client Experience Coordinator

Allied Maker is looking for a polished professional ready to expand, not someone starting from zero. This is a junior, mentored role for a client-facing professional who already operates at a high standard and wants to grow inside a luxury design and manufacturing studio. The Client Experience Coordinator is often the first voice a client, architect, or designer hears and the first point of contact they interact with in person. The role exists to make every one of those encounters feel calm, competent, and unmistakably on-brand while supporting the Client Strategy team day-to-day.

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Key Responsibilities

Client Communication & Phone Presence

• Answer inbound calls and general inquiries with warmth, composure, and clarity; represent Allied Maker in voice and tone aligned with a luxury studio.
• Listen carefully, ask the right clarifying questions, and route inquiries appropriately without overstepping.
• Respond to general email inquiries promptly and professionally; escalate when needed.
• Handle moments of client frustration with patience and emotional intelligence; maintain discretion and judgment in communication.

Front of House & Daily Operations

• Welcome visiting clients, designers, architects, vendors, and guests; ensure the arrival experience reflects the brand.
• Keep client-facing spaces organized, presentable, and ready at all times.
• Coordinate visitor logistics (scheduling, parking, refreshments, meeting prep) and transitions between meetings.

Administrative & Team Support

• Support the Client Strategy team with scheduling, follow-up tracking, document preparation, and light CRM updates.
• Prepare materials for client meetings, showroom visits, trade events, and presentations.
• Own recurring operational tasks (mail, shipments, sample requests, and inventory of materials) reliably.
• Maintain accurate client and project information in internal systems.

Learning & Growth

• Learn the Allied Maker product line: materials, collections, specifications, and design intent.
• Build understanding of the lighting industry and specifier audience (architects, interior designers, lighting designers).
• Ask questions, retain knowledge, and apply it in client interactions.
• Take on increasing responsibility over time as capability grows.

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Required Qualifications

• 1–3 years of experience in a client-facing or administrative role (design, hospitality, luxury retail, gallery, or similar).
• Professional polish in communication, presentation, and conduct.
• Strong phone presence: warm, composed, articulate.
• Strong written communication with attention to tone and clarity.
• Reliable and consistent; comfortable working within structured expectations.
• Availability Monday - Friday, 9:00 AM–6:00 PM, on-site in Glen Cove.
• Emotional intelligence and discretion in client interactions.
• Comfortable working within a team structure and growing over time.
• Proficiency with email, calendar, and basic office tools.

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Preferred Qualifications

• Experience in luxury, design, hospitality, or professional services environments.
• Exposure to architecture, interior design, lighting, or related industries.
• Familiarity with CRM/project tools (NetSuite, Salesforce, HubSpot, etc.).
• Interest in materials, craft, or design.

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Compensation & Benefits

• Base salary range: $65,000 – $72,000 annually (based on experience)
• Annual discretionary bonus
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off, holidays, and parental leave
• Employer-paid life and disability insurance
• Employee assistance program
• Safety shoe and eyewear allowance (if applicable)
• Employee discount on Allied Maker products

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Work Environment & Physical Requirements

• On-site at Glen Cove showroom/workshop, Monday–Friday
• Client-facing office/showroom environment with occasional shop interaction
• Requires sitting, standing, moving between spaces, and light lifting (up to 25 lbs)

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About Allied Maker

Allied Maker is an American design and manufacturing studio creating luxury-crafted lighting fixtures. Based in New York, each piece is made to order by a dedicated team of craftspeople, with a focus on authentic materials, refined form, and enduring quality.

The studio operates at the intersection of design, engineering, and manufacturing. Ryden Rizzo leads product design and form. Lanette Rizzo leads design direction, production, and client strategy. Together, they set a standard where design integrity, engineering, and performance are inseparable.

Allied Maker is widely specified by leading architects and designers and continues to expand its capabilities while maintaining a singular focus: deliver artisan-crafted, highly engineered, sophisticated yet simple lighting design solutions.