Senior Director of Program Operations

Feel good about where you work and what you do! We are Aspire Living & Learning, a non-profit human services agency making a meaningful difference in the lives of adults and children with autism and other disabilities.

Aspire Living & Learning is seeking a Senior Director of Program Operations in Bel Air, Maryland. This is a full-time, in-office position. Relocation assistance is available for qualified candidates. 

The Senior Director of Program Operations plays a vital role in overseeing all aspects of service delivery for their state operation. Responsible for program operations, development and growth, continuous quality improvement, fiscal management, and all regulatory, contractual, corporate, and legal requirements for all programs. 

Our ideal candidate will:

• Cultivate a positive and productive workplace atmosphere to enhance team morale and productivity.
• Supervises and oversees Adult Services Director (ASD) and assigned Administrative Staff 
• Implements all Agency Policies and Procedures 
• Participates in Agency Senior Management Team 
• Ensure compliance of programs with all federal, state, local, and agency regulations and contractual obligations 
• Project development 
• Monitor all programs for quality and work with the State and Corporate staff to ensure quality 
• Assist in the development of program quality improvement plans, projected revenue/expense and financial plan, recruitment, training and risk management for each program 
• Monitor all program budgets and supervise ASD in their implementation 
• Responsible for setting program direction 
• Negotiate contracts and develop new business through RFP and competitive bidding process and individual purchase of service programming 
• Represent the agency in various professional committees, task force initiatives etc. 
• Oversee appropriate interface with billing system and other operating units as necessary to meet agency requirements 
• Maintain relationships with community agencies and providers for referral and program 
• Participate in and complete training sessions as delegated by management to enhance skills and knowledge relevant to the role. 
• Conduct training as required and assigned.
• Perform any additional job responsibilities assigned by supervisors or team leaders to support the organization's smooth operation.
• Accept reassignment as required.

Qualifications:

• Master's Degree in Social Sciences, Special Education, or a Clinical Discipline, and a history of success in progressively responsible organizational management positions.
• At least five years of experience running an organization ($10 million or larger) providing quality services to adults and/or children with developmental disabilities, autism, a broad range of other behavioral disorders, and a commitment to exemplary clinical standards in an employee-supportive environment.
• Have a proven record of working cooperatively as a team leader and a team player in an open, participatory, team-oriented environment at both the Corporate and programmatic or State levels.  Ability to develop Senior Management team members individually and professionally.
• Previous experience working with State Governments is essential.  Oversight of compliance within State and internal standards.
• Demonstrated ability to raise funds, collaborate with Board Members, foster community relationships, and work collaboratively with charitable organizations.  Ability to organize and oversee advisory boards.
• Proven skills in supervision and management of teams of professionals whose programmatic responsibilities are complex in nature. 
• Extensive experience working with programs that employ Applied Behavioral Analysis (ABA) in a variety of different milieus.
• Solid working knowledge of budgeting, organization financials, Federal and State financing, and contract development and management, including understanding the complexity of funding sources and applying successful collection techniques.  Previous experience and understanding of billing private insurances for specialized services for individuals with developmental disabilities such as autism.
• Demonstrated experience marketing and developing programs to ensure name recognition within the developmental disabilities community as well as within the community and throughout New England.   
• Must have a valid driver’s license and have satisfactory background checks and driving record checks.

Skills and Abilities:

• Ability to work cooperatively in an open, participatory team-oriented environment both as a team leader and a team player. 
• Enthusiastic, self-confident individual who embraces the philosophy, mission, and values of the organization. 
• A visionary who is also detail-oriented and possesses strong organizational skills. 
• Capability for constant learning and development, as well as a desire to be involved with the legislative environment.   
• Excellent oral presentation, written communication, and relationship abilities.
• Skills in advocacy, public speaking, and group leadership.
• Strong negotiation and mediation skills.

Our employees enjoy working with a fun team of dedicated professionals and believe in a healthy work/life balance. In addition, eligible employees will receive:

• Full health, dental, and vision insurance
• Flexible Spending Account (FSA) for medical and dependent care
• 403(b) retirement plan and employer matching contribution
• Paid sick and personal days
• Focus on ongoing professional development
• Opportunities for advancement – many of our employees have 20+ years of tenure and hold leadership positions after joining us as Direct Support Professionals!
• Life insurance (equal to twice your salary!)
• Short and long-term disability

If you want to join us in making a difference and positively impact the lives of others while charting your own path of development, then we at the Aspire team would love to hear from you.

Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.