Quality Assurance Specialist

Feel good about where you work and what you do!

We are Aspire Living & Learning, a non-profit human services agency making a meaningful difference in the lives of adults and children with autism and other disabilities.

Aspire Living & Learning is currently seeking a motivated and dedicated Quality Assurance Specialist who will be responsible for monitoring various aspects of service delivery to ensure Aspire Living and Learning meets established compliance, certification, and agency quality standards by examining electronic records, reports, operating practices and documentation. This position reports to the Senior Director of Program Operations.

Schedule: M-F, 8a-4p

Compensation: $20-$22.00 hourly, based on education and experience

Essential Functions

• Conduct regular review of electronic record of individuals supported and program operations records
• Assure efficacy of programs during all periodic reviews
• Communicate effectively with all agency and state personnel, parents and guardians as needed
• Collect, compile and create graphic displays of data for overall agency reporting.
• Reviews auditing forms and recommends revisions to Quality Committee.
• Works collaboratively with Quality Enhancement team and participates in informational meetings as required.
• Maintains a current knowledge of and ensures compliance with all regulatory bodies and Aspire policies, procedures, and practices.

Responsibilities

• Verifies compliance and best practice standards via completion of periodic audits throughout agency operated locations.
• Maintain and monitor a tracking log of all deficiencies and action plans to resolve deficiencies found within internal and external audits, site visits, licensing reviews etc.
• Communicates audit findings by preparing summary reports and discussing with auditees and other appropriate parties
• Identifies compliance issues that require follow up or investigation and reports those issues to the Service Directors or relevant party.
• Keeps Senior Director of Program Operations up to date on emerging compliance issues.
• Serves as confidential point of contact for anyone seeking clarification on compliance issues or to report irregularities.
• Coordinates the collection and tabulation of Satisfaction Surveys.
• Collaborates with People Team to monitor mandatory training completions and reviews training documentation/reports.
• Participates in committees as determined by supervisor.
• Participates as a member of the corporate-wide Quality Committee.
• Completes any state specific regulatory requirements, such as investigations, where applicable.
• On Site auditing as applicable.
• Performs other pertinent tasks as assigned.

Requirements

• Advanced computer literacy, including learning new platforms, proficient with MS Excel, creating pivot tables and graphs, and agency electronic record and database systems
• Knowledge of relevant regulatory requirements which could span multiple states
• Attention to detail
• Data collection, management and analysis
• Problem analysis and problem solving
• Planning and organizing
• Written and verbal communication skills
• Therap user / experience preferred

Employees at Aspire enjoy working with a collaborative and dedicated team that values a culture of belonging and care. We take pride in offering a comprehensive benefits package to eligible employees, including:

• Comprehensive Health, Dental, & Vision Insurance - Choose from multiple medical plans, with vision coverage included at no extra cost.
• Flexible Spending Accounts (FSA) and Health Saving Account (HSA) options - Use pre-tax dollars for medical and dependent care expenses.
• Lifestyle Spending Accounts with JOON - Monthly funds for wellness, fitness, commuting, childcare, pet care, and more.
• 403(b) Retirement Plan with Employer Match - A 100% match on contributions up to 2% of your salary.
• Generous Paid Time Off - Paid sick, personal, and vacation days, plus holidays.
• Professional Growth Opportunities - Access to training, leadership and management courses, mentorship, and career advancement.
• Employer-Paid Life & Disability Insurance, Employee Assistance Program (EAP), Telehealth Services and more!

If you want to join us in making a difference and positively impact the lives of others while charting your own path of development, then we at the Aspire team would love to hear from you.

Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.