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IT Engineer 2

Remote, Contiguous US

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

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IT Engineer 2

Join us in developing a diverse team of IT engineers with traditional and non-traditional technical backgrounds who build relationships across Alma to discover opportunities to improve business operations, contribute to an excellent employee experience, grow your skills, and have fun while doing it all.  If you're interested in learning about how to craft purpose-built solutions in an emerging mental health space, we'd love to meet you.  Even if you don't think you meet all our requirements on day one, that’s ok! As long as you're passionate about helping people through technology and love to learn, we encourage you to apply.

What you’ll do:

  • Work as part of the internal IT team to empower Alma employees through administering best-in-class hardware and software tools
  • Take ownership of and drive future iterations of at least one current IT domain: Requests, Mobile Device Management (MDM), Patching, Employee Lifecycle, etc
  • Provide technical support to the Alma organization for hardware and software-related issues.
  • Help educate Alma employees about hardware and software security and best practices.
  • Contribute to and participate in regular team and departmental meetings
  • Partner closely with our Security team to support SOC 2 audits and HITRUST certifications

Who you are:

  • You have 3+ years of experience in Technical Support, IT Infrastructure, and/or SaaS Operations.
  • You have strong experience in troubleshooting hardware and software issues in a mixed-platform environment.
  • You are proficient in administering company-wide core SaaS services like Google Workspace, Microsoft Office365, Slack, Zoom, or other business-critical tools. 
  • You have familiarity with MDM, automation using APIs, enterprise GenAI, and virtualized infrastructure like AWS, Azure, or GCP. 
  • You participated in managing a procurement supply chain of hardware and technology accessories.
  • You are curious about applying emerging AI technologies to solve IT business problems.
  • You feel a passion for Alma's mission – to improve the experience of therapy for providers and their clients and simplify access to care.

Benefits:

  • We’re a remote-first company
  • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
  • 401K plan (ADP)
  • Monthly therapy and wellness stipends
  • Monthly co-working space membership stipend
  • Monthly work-from-home stipend
  • Financial wellness benefits through Northstar
  • Pet discount program through United Pet Care
  • Financial perks and rewards through BenefitHub
  • EAP access through Aetna
  • One-time home office stipend to set up your home office
  • Comprehensive parental leave plans
  • 12 paid holidays and 1 Alma Give Back Day
  • Flexible PTO 

Salary Band: $95,000 - $120,000 

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.

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Diversity, Equity and Inclusion at Alma

At Alma, we work hard to bring together people from a vast set of backgrounds and identities. We aspire to champion diversity, amplify inclusive cultures and build equitably. 

Submitting the below information is optional and your answers will not be attached to your applicant profile. All answers are compiled into an anonymous dataset and will only be seen from a macro point of view to help us inform our Diversity, Equity & Inclusion (DEI) strategy and efforts. This information will not be used as selection criteria nor will it be used as any basis in connection with any decisions regarding your candidacy.  We take our DEI efforts seriously, and we would greatly appreciate your participation. Of course, you are welcome to opt out of submitting this information and there will be no consequences for your decision not to share this information.

Glossary of terms

  • Gender is personal (how we see ourselves), while sexual orientation is interpersonal (who we are physically, emotionally and/or romantically attracted to).
  • Race refers to the concept of dividing people into groups on the basis of various sets of physical characteristics and the process of ascribing social meaning to those groups. In this demographic survey, race is self-identified. Race differs from ethnicity in that commonalities such as national origin, tribal heritage, religion, language, and culture can describe someone’s ethnicity. People of any race may be of any ethnic origin. [1] [2] [3]
  • Nationality refers to the status of belonging to a particular nation, whether by birth or naturalization. It describes a legal relationship between an individual person and a political state. E.g.: American, Canadian. [1]
  • Two-Spirit is a modern pan-Native American umbrella term. Indigenous individuals may use the term Two-Spirit to reclaim traditions related to gender identity, gender expression, sexual orientation, spiritual identity, and/or traditional roles. [1] [2]
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