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Senior Director of Platform

Remote, Contiguous US

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

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Senior Director of Platform

The Opportunity

Alma's Engineering and Product teams are on a transformative journey, adopting and perfecting industry-proven practices such as Lean, Dual-Track Agile, DevOps, Generative Culture, and Transformational Leadership, alongside scalable cloud methodologies like microservices and event streaming. Central to this evolution is our commitment to being AI-first, strategically integrating artificial intelligence across our workflows to dramatically enhance speed, quality, and consistency. As the Senior Director of Platform, reporting directly to the CTO, you will be the primary driver and orchestrator of this transformation, building a platform that accelerates our ability to deliver value to our customers.

 

What you’ll do:

Outcomes: How We'll Define Success in the First 12 Months

This role is an engine of value, accountable for tangible outcomes that will accelerate our technology organization's performance. The Senior Director, Platform will own the following key results:

  • Increased Developer Productivity & Satisfaction: You will evolve our platform into a force multiplier, measured by a significant improvement in DORA metrics and a rise in developer satisfaction scores. This includes driving the pervasive adoption of AI-powered solutions to dramatically increase productivity.
  • Optimized Infrastructure & Operational Excellence: You will lead strategic cost optimization projects and oversee our new architectural rollout. This will be measured by a reduction in infrastructure and software costs as a percentage of our engineering budget and a demonstrable improvement in speed, quality, and scalability.
  • Widespread Adoption of an AI-First & Data-Driven Culture: You will champion a generative, data-driven culture with high expectations and accountability. Success is measured by the widespread adoption of AI tools and the consistent use of DORA metrics and other KPIs to inform decisions.
  • Strategic & Operational Orchestration: You will act as a "force multiplier" for the CTO, orchestrating internal engineering and product excellence. This means owning the strategic roadmap for platform and internal initiatives and effectively influencing stakeholders at all levels to ensure alignment.

Other Responsibilities: What Else You Will Do

  • Direct Leadership: Directly manage the Infra and DevX platform teams and guide the future build-out of a software platform group.
  • Cross-Functional Collaboration: Collaborate closely with Engineering, InfoSec, IT, and Product peers to ensure cohesive strategies. You will present platform strategies, roadmaps, and progress to stakeholders at all levels.
  • Culture & Skill Development: Organize departmental activities that contribute to skill development and team cohesion, such as training and knowledge-sharing sessions on AI tools and best practices.
  • Financial & Resource Analysis: Analyze software budgets and project costs to identify opportunities for efficiency and cost reduction, proposing AI-driven solutions where appropriate.

 

Who you are:

The Capabilities: What You'll Bring to the Role

Your ability to achieve these outcomes will depend on a specific set of capabilities:

  • Strategic & Transformational Leadership: You have a track record of defining and leading large-scale technical transformations. You are a practitioner of Transformational Leadership, Generative Culture, and "Shift Left" principles.
  • Deep Technical and Operational Expertise: You possess a deep understanding and practical experience with modern software development lifecycle practices, including DevOps and continuous delivery. You have proven experience leading multiple teams and driving operational excellence, with a background in platform teams or a history of adopting platforms effectively.
  • Data-Driven Influence & Accountability: You are highly analytical and data-driven, with demonstrated success in defining, tracking, and acting upon key engineering metrics. You have exceptional communication skills with a track record of fostering accountability and influencing stakeholders across the organization.
  • AI-First Mindset & Implementation: You have a demonstrated history of identifying, deploying, and driving the pervasive adoption of new tools, with a strong emphasis on leveraging AI to maximize utility for a large group of engineers.

 

Benefits:

  • We’re a remote-first company
  • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
  • 401K plan (ADP)
  • Monthly therapy and wellness stipends
  • Monthly co-working space membership stipend
  • Monthly work-from-home stipend
  • Financial wellness benefits through Northstar
  • Pet discount program through United Pet Care
  • Financial perks and rewards through BenefitHub
  • EAP access through Aetna
  • One-time home office stipend to set up your home office
  • Comprehensive parental leave plans
  • 12 paid holidays and 1 Alma Give Back Day
  • Flexible PTO 

Salary Band: $260,000 - $290,000 

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.

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Diversity, Equity and Inclusion at Alma

At Alma, we work hard to bring together people from a vast set of backgrounds and identities. We aspire to champion diversity, amplify inclusive cultures and build equitably. 

Submitting the below information is optional and your answers will not be attached to your applicant profile. All answers are compiled into an anonymous dataset and will only be seen from a macro point of view to help us inform our Diversity, Equity & Inclusion (DEI) strategy and efforts. This information will not be used as selection criteria nor will it be used as any basis in connection with any decisions regarding your candidacy.  We take our DEI efforts seriously, and we would greatly appreciate your participation. Of course, you are welcome to opt out of submitting this information and there will be no consequences for your decision not to share this information.

Glossary of terms

  • Gender is personal (how we see ourselves), while sexual orientation is interpersonal (who we are physically, emotionally and/or romantically attracted to).
  • Race refers to the concept of dividing people into groups on the basis of various sets of physical characteristics and the process of ascribing social meaning to those groups. In this demographic survey, race is self-identified. Race differs from ethnicity in that commonalities such as national origin, tribal heritage, religion, language, and culture can describe someone’s ethnicity. People of any race may be of any ethnic origin. [1] [2] [3]
  • Nationality refers to the status of belonging to a particular nation, whether by birth or naturalization. It describes a legal relationship between an individual person and a political state. E.g.: American, Canadian. [1]
  • Two-Spirit is a modern pan-Native American umbrella term. Indigenous individuals may use the term Two-Spirit to reclaim traditions related to gender identity, gender expression, sexual orientation, spiritual identity, and/or traditional roles. [1] [2]
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