Job Application for IT Support Specialist at Alpaca

Who We Are:

Alpaca is a US California headquartered brokerage infrastructure technology company and self-clearing broker-dealer, delivering execution and custody solutions for Stocks, ETFs, Options, Cryptocurrencies, and more, and has raised over $170 million in funding. Amongst our subsidiaries, Alpaca is a licensed financial services company in multiple countries, and we serve hundreds of financial institutions globally such as broker-dealers, investment advisors, hedge funds, and crypto exchanges.

Alpaca’s globally distributed team members bring in diverse experiences such as engineers, traders, and brokerage professionals to achieve our Mission of opening financial services to everyone on the planet. We are also deeply committed to open-source contributions and fostering a vibrant community. We will continue to enhance and improve our award-winning developer-friendly API and the infrastructure behind it.

Our Team Members:

We’re a team of 200+ globally distributed members who love working from our favorite places worldwide. Our team spans the USA, Canada, Japan, Hungary, Nigeria, Brazil, the United Kingdom, and more!

We’re looking for candidates eager to join Alpaca’s growing organization, who are excited about our Mission of “Open financial services to everyone on the planet and share our Values of “Stay Curious,” “Have Empathy,” and “Be Accountable.”

Your Role:

We are seeking an experienced IT Support Specialist to help support our team members with IT-related tasks and help ensure the Security of our organization.

The IT Team is 100% distributed and remote. This role will report directly to the IT Support Lead.

Things You Get To Do:

Be the “Go-to-Person- for IT helpdesk requests
Diagnose and provide IT support for staff as required
Work with the HR and Security team to manage onboarding and offboarding activities
Set up and deploy laptops, devices, software, and other hardware
Assist with shipping and receiving of hardware assets
Manage MDM system, including BYOD
Maintain the firm's inventory of all IT assets
Manage and secure endpoint devices at the direction of the Security Team
Provide training to staff on IT-related topics
Assist with change management and procurement activities
Other related duties as required

Who You Are (Must-Haves):

Excited about Alpaca’s mission and what we’re building
3+ years of experience in an IT support or helpdesk role
Experience with cloud-centric environments and cybersecurity capabilities
Experience with traditional on-prem LAN/WAN environments
Strong analytical and problem-solving skills
Excellent communication skills, fluent in English (both written and verbal), and committed to working collaboratively across the Firm
Available for on-call rotations and after-hours responses as needed

Who You Might Be (Nice-to-Haves):

Bachelor’s degree in Information Technology or a related field
IT or Security related certifications
Understanding of financial and privacy regulations
Experience in the financial services industry
Business acumen to be able to balance tradeoffs between stakeholders and technology feasibility and budget constraints

How We Take Care of You:

Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

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IT Support Specialist

How We Take Care of You:

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