Brokerage Operations Associate , ACATS

Who We Are:

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series C funding round brought our total investment to over $170 million, fueling our ambitious vision.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 6 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.

Our Team Members:

We're a dynamic team of 230+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role:

This is an opportunity to join a Fintech firm specializing in many facets of the broker-dealer space. You will help our team by focusing on ACAT transfers. The team is 100% distributed and remote. The role will be reporting directly to one of the Firm’s Director of Operations.

Things You Get To Do:

• Work with and provide assistance to internal and external customers on a daily basis with incoming and outgoing Account Transfer Requests.
• Assist with rebuilding and formalizing procedures for the transfer process to ensure business continuity 
• Assists the Director in processing ACAT transfers in/out activity and prepares for the transition to self-clearing in DTCC
• Handle communications with Contra firms and Transfer Agents
• Process Mass Account Transfers/Conversions (internal and external)
• Serve as the Firm's Subject Matter Expert on Transfers do's and don'ts
• Research and respond to inquiry tickets regarding Account Transfers
• Ensures ACAT requests are processed within the firm's timelines and in accordance with industry guidelines.
• Must be familiar with ACAT systems (NSCC), regulations and industry practices that govern both ACATs and non-ACAT transfers.
• Able to identify documentation/processing irregularities and outline corrective measures.
• Assist with documenting procedures and updating processes as needed.
• Process ACAT free deliveries and fail reversals (FRVs)
• Works cross-functionally with other staff to create highly efficient operational processes that avoid control and quality deficiencies and associated monetary losses.
• Driving continuous operational improvement, updating the control framework and undertaking root cause analysis and trend analysis of operational issues 
• Support business unit management in applying policy frameworks and establish yourself as a referral point for policy-related queries.  
• Assist in the automation of daily self-clearing processes, collaborating with engineering
• Prepares summary documentation/work papers for special projects/observations, submitting to management for review
• Participates in projects as needed
• Performs other duties and responsibilities as assigned

Who You Are (Must-Haves):

• 2+ years of ACATS experience
• Knowledge of Brokerage Clearing operations 
• Knowledge of Financial industry rules, regulations and laws 
• Possess general knowledge of U.S. securities back office operations of a broker-dealer and/or carrying firm
• Ability to identify relationships, draw logical conclusions and interpret results for use in decision making
• Excellent written and verbal communication skills
• Ability to work independently with attention to detail as well as collaboratively within a team environment
• Providing insights for continuously improving our client experience and providing efficiency
• Ability to work independently in a fast-paced environment with multiple priorities
• Must be able to follow the company tenets of:
• Stay Curious
• Have Empathy
• Be Accountable
• Be able to work in a remote environment
• Have basic knowledge of SQL, metabase, or other database coding language 
• Easily adapt between Microsoft and Google document and spreadsheet solutions
• Be flexible to assist other functional areas when necessary
• Support department initiatives and company vision
• Must be able to change and adapt to the ever-changing regulatory landscape of the financial industry
• Possess a Series SIE and 99 or higher securities license, or achieve a passing result on the 99 within the first 180 days of employment

Who You Might Be (Nice-to-Haves):

• Associate’s degree in a business-related field and a minimum of five (5) years of experience in the areas of ACATS, cash and securities reconciliation, accounting, banking, and/or financial services industry.
• Series 7
• Experience processing ACATs on DTCC's portal

How We Take Care of You:

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

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