New

Senior Sales Engineer - Japan

Remote - APAC

Who We Are:

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.

 

Our Team Members:

We're a dynamic team of 380+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role:

As a Sr. Sales Engineer for New Markets Japan, you will be the go-to product and technical expert for Alpaca's enterprise partners across Japan and the wider APAC region. You will bridge technical and business conversations: a customer-facing engineer with strong API knowledge, experience supporting enterprise customers, fluency in Japanese for customer interactions, and sufficient English proficiency to collaborate effectively with our global team. You will support existing enterprise partners (e.g., SBI) and expand our base of enterprise partners in Japan and APAC, acting as the technical bridge between local partners, vendors, and regulators and Alpaca's global engineering team.

What you will do:

  • Provide technical support and relationship management for existing enterprise customers in Japan (e.g., SBI), acting as a trusted technical advisor throughout the partner lifecycle.
  • Partner with the Sales and Solutions teams on pre-sales technical discussions, solution design, and API consultations, and present compelling product and technical use cases to prospective clients.
  • Guide new enterprise customers through API integration, implementation, and onboarding.
  • Act as the voice of Japanese customers by collaborating with Product and Engineering teams to improve localized experiences; translate complex business and technical requirements (often originating in Japanese) into clear specifications for Alpaca's global engineering team.
  • Serve as the product and technical subject matter expert, capable of thoroughly understanding and articulating all aspects of the Alpaca platform to diverse audiences and stakeholders.
  • Work closely with local compliance and operations teams to understand local and regional product requirements (e.g., JFSA rules, NISA, local post-trade / settlement practices for US and JP securities).
  • Own technical sales engagement end-to-end: discovery calls, solution validation, RFPs, and security questionnaires that win deals; lead demo strategy and execution.
  • Create sales support materials and documentation for new features and products, including Japanese-language collateral where needed.
  • Coordinate in Japanese with local regulators, vendors, and partners, and relay those requirements to global product and engineering.
  • Help customers successfully adopt Alpaca's platform while maintaining a high standard of technical and customer support; travel within Japan / APAC as needed.
  • Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners.

What we look for (Must-Haves):

  • Experience supporting enterprise / B2B customers in a technical, sales engineering, or solutions engineering role (typically 5+ years), ideally at API or SaaS-first companies.
  • Strong understanding of REST APIs, SDKs, and software integration workflows; hands-on experience with APIs, WebSockets, Postman, Grafana, and JSON.
  • Native or business-level Japanese, with excellent customer communication skills and a solid understanding of Japanese business culture - essential for partner, vendor, and regulator communication.
  • Business-level English for collaborating with global, cross-functional teams; able to drive clarity on goals, set expectations, and collect feedback effectively.
  • Able to translate complex technical concepts into simple, understandable terms.
  • Self-starter who thrives in a startup environment, manages multiple assignments simultaneously, works independently, and drives projects to completion with close attention to detail.

Who You Might Be (Nice-To-Haves):

  • Experience in fintech, capital markets, brokerage, or financial APIs; experience at a Broker-Dealer or securities firm in Japan / APAC.
  • Knowledge of Japanese brokerage, post-trade, and settlement operations, NISA, and the JFSA regulatory context.
  • Closing enterprise deals alongside Account Executives.
  • US securities qualifications (e.g., SIE and/or Series 7).
  • Familiarity with Metabase.
  • Experience working with the FIX protocol.
  • Experience working with OpenAPI, ReadMe, and documentation.
  • Excited to learn more about the securities industry.

How We Take Care of You:

  • Competitive Salary & Stock Options: We offer competitive compensation packages with meaningful equity participation.
  • Health Benefits: Health benefits start on day 1.
  • New Hire Home-Office Setup: One-time USD $500 to set up your home office.
  • Monthly Stipend: USD $150 per month via a Brex Card for work-related expenses.
  • Professional Development: Opportunities for technical growth, conference attendance, and industry recognition.
  • Work-Life Balance: Flexible remote work arrangements with async-first practices.
  • Global Impact: Work with awesome hard-working people, super smart and cool clients, and innovative partners from around the world.


事業背景（日本）

Alpacaの日本事業は、米国株式への需要の高まりと差別化された商品提供により急速に成長しています。自社開発のブローカレッジ・インフラにより、手頃なサービスを提供しながら、端株取引や24/5の時間外取引といった革新的な顧客体験を実現し、日本市場で高い評価を得ています。

顧客基盤の拡大に伴い、ローカライズされた高品質なサポートの提供が最優先事項となっています。日本の金融機関やエンタープライズ・パートナーとの信頼構築には、技術的な卓越性だけでなく、現地の商習慣・コミュニケーションスタイル・顧客の期待に対する深い理解が求められます。

本ポジションは、日本のエンタープライズ顧客に対する主要な技術パートナーとして、プリセールスの技術コンサルティングから、オンボーディング・API連携支援、既存顧客への継続的なテクニカルアカウントマネジメントまで、顧客ライフサイクル全体を担います。日本およびグローバルのSales・Engineering・Productチームと緊密に連携し、顧客がAlpacaプラットフォーム上で成功裏に構築・拡大できるよう支援します。

役割

New Markets Japan の Sr. Sales Engineer として、日本およびAPAC地域のエンタープライズ・パートナーに対する製品・技術のエキスパートを務めます。強力なAPI知識、エンタープライズ顧客の支援経験、顧客対応における日本語能力、そしてグローバルチームと効果的に協働できる十分な英語力を活かし、技術とビジネス双方の会話を橋渡しする顧客対応型のエンジニアです。既存のエンタープライズ・パートナー（例：SBI）を支援するとともに、日本・APACにおけるエンタープライズ・パートナー基盤を拡大し、現地のパートナー・ベンダー・規制当局とAlpacaのグローバル・エンジニアリングチームの間の技術的な橋渡し役を担います。

主な職務

  • 日本の既存エンタープライズ顧客（例：SBI）に対する技術サポートおよびリレーションシップ・マネジメントを提供する。
  • Sales・Solutionsチームと連携し、プリセールスの技術的な議論、ソリューション設計、APIコンサルテーションを担う。
  • 新規エンタープライズ顧客のAPI連携・実装・オンボーディングを支援する。
  • 日本の顧客の声を代弁し、Product・Engineeringチームと協働してローカライズされた顧客体験を改善する。日本語で発生する複雑なビジネス・技術要件を、グローバル・エンジニアリングチーム向けの明確な仕様に翻訳する。
  • 現地のコンプライアンス・オペレーションチームと緊密に連携し、日本/APACの製品要件（JFSA規則、NISA、日米証券の決済・ポストトレード実務など）を理解する。
  • 技術営業をエンドツーエンドで主導する（ディスカバリーコール、ソリューション検証、RFP、セキュリティ質問票、デモ戦略と実行）。
  • 必要に応じて日本語の資料を含むセールス支援資料・ドキュメントを作成する。
  • 高い水準の技術・顧客サポートを維持しながら、顧客のAlpacaプラットフォーム導入を支援する。必要に応じて日本/APAC域内を出張する。

応募資格（必須）

  • 技術系またはソリューションエンジニアリングの職務におけるエンタープライズ/B2B顧客の支援経験（目安として5年以上）。API・SaaS企業での経験が望ましい。【必須】
  • REST API、SDK、ソフトウェア連携ワークフローに関する強い理解（API、WebSocket、Postman、Grafana、JSONの実務経験）。【必須】
  • ネイティブまたはビジネスレベルの日本語。優れた顧客コミュニケーション能力と日本のビジネス文化への理解。【必須】
  • グローバルなクロスファンクショナルチームと協働するためのビジネスレベルの英語力。【必須】
  • 複雑な技術概念を平易で分かりやすい言葉に翻訳できること。
  • スタートアップ環境で活躍できる自走力があり、複数の業務を並行して推進し、細部への注意を払いながら独立して業務を完遂できること。

歓迎要件

  • フィンテック、資本市場、証券、金融APIの経験。日本/APACの証券会社またはブローカーディーラーでの経験。
  • 日本の証券・ポストトレード・決済業務、NISA、JFSAの規制環境に関する知識。
  • Account Executiveと協働したエンタープライズ案件のクロージング経験。
  • 米国のSIE・Series 7などの証券資格。
  • Metabaseの利用経験、Coast（デモソフトウェア）の利用経験。
  • FIXプロトコルの利用経験。
  • OpenAPI、ReadMe、ドキュメンテーションの利用経験。
  • 証券業界について学ぶことへの意欲。

How We Take Care of You:

  • Competitive Salary & Stock Options
  • Health Benefits
  • New Hire Home-Office Setup: One-time USD $500
  • Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

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