UK - Life, Pension & Retail Investments - Senior Manager - (Tech Transformation)

Alpha FMC is the leading global consultancy to the Asset Management, Wealth Management and Insurance industries. As a trusted partner to 100% of the top 20 global Asset Management firms by AUM, we have an unrivalled track record in providing our base of over 660 clients with a competitive edge by using our deep industry knowledge and expertise.

 

At Alpha, diversity and inclusion is critical to our success. We are committed to employing individuals from all backgrounds to reflect the multi-cultural society we live in. We want an Alpha that welcomes everybody and to not only feel like ‘a job’ but be a community.

 

Pensions and Retail Investments (LPRI) team

Founded in 2019 our Life, Pensions and Retail Investments (LPRI) team, has had a singular goal to be the best LPRI consulting function globally. Out team work with industry leading investment platforms, adviser networks, Life and Pensions companies and technology providers to position their businesses for lasting success.

 

What makes us different?

 

• Established yet entrepreneurial. Founded in 2003, Alpha is established, yet still has an SME feel being entrepreneurial, dynamic, and growing – meaning your contribution is seen and valued
• Work alongside the best in the industry. We work with the best, both internally and externally. Learning directly from both will allow you to develop your own expertise in our space.
• A true meritocracy. At Alpha, we don’t have any concept of ‘time at level’ or promotion quotas – which means that your potential is truly driven by your performance rather than anything else!
• Culture and community. We pride ourselves on creating a supportive, nurturing environment where people can be themselves.

 

Role Responsibilities:

• Leading highly successful, complex client engagements to achieve strong client
  satisfaction rating, from project design through to delivery – including management
  of Alpha team and potentially contractors
• Defining approaches to engagements across strategy, operating model,
  transformation and design to achieve the outcomes required by clients
  Supporting C-Suite executives to understand complex problems, and be a trusted
  adviser to articulate clearly the solutions to these problems
• Developing strategies to set our clients up for success, and driving high-quality
  work products within expected timeframes and to budget
• Analysing clients' business needs to identify key issues and propose solutions and
  recommendations, assisting and implementing recommendations to ensure the best
  use of clients’ resources – both within and beyond immediate project objectives
• Monitoring progress, managing risks and ensuring key stakeholders are kept
  informed about progress of project and expected outcomes to ensure client
  efficiency
• Conducting research, surveys and interviews and discussing organisational
  problems with clients
• Bringing together diverse stakeholders to work effectively in partnership
  Managing and motivating colleagues, supporting their professional development
  and maximising their personal effectiveness
• Developing and maintaining long-term client relationships and networks, building a
  respectable profile within your network of new and existing clients
• Identifying and executing appropriate client/ vendor entertainment opportunities
• Staying abreast of Retail & Wealth trends relevant to our client's business,
  including technology developments and regulatory changes
• Communicating Alpha’s proposition and credentials in a compelling and convincing
  manner, encouraging buy-in
• Making a strong contribution towards business development
  Undertaking effective account, financial and risk management across out
  engagements and clients

Role Requirements (Skills, Experience and Qualifications):

• Deep understanding of distribution within the Life, Pensions, Retail Investments & Wealth sectors (D2C, Financial Advice, Wealth Management, Investment Platforms, Banking)
• Successful candidates typically have 7-10 years proven experience in the delivery of consulting or change projects, gained within a leading financial institution,
  technology vendor or consulting firm
• Significant experience within Financial Advice and or Wealth Management firms,
  with deep  understanding of their business structure. operating model and
  technology architecture
• Experience of Target Operating Models, business processes and/or IT solutions in a
  selection of the following areas: Lead Acquisition, Client Onboarding, Financial Planning / Wealth Management, Product Fulfilment / Implementation, Back Office
  Operations / outsourcing, Risk & compliance
• Specific experience within a selection of the following components of Technology
  architecture: Client Experience Layer (Journeys, Portal), Adviser / IM Experience
  (Journeys, Dashboards), CRM / Practice Management, Financial / Wealth Planning
  Tools (Client Profile, Cashflow, Research/Recommendation, Quotation/Illustration),
  Data / AI layer, Integration Layer , Investment Platform.
• Demonstrable proficiency in working with technology, product and operational stakeholders to identify solutions across people, process, data and technology for clients
• Experience of performing technology strategy, process optimisation, client journey
  design, solution design, business case definition, transformation (preferable within
  the Retail / Wealth sector)
• Demonstrable proficiency in relationship development and client account
  management and a proactive interest in contributing to the growth of the practice
  A network of executive contacts across the industry and proven experience of
  Business Development
• Senior stakeholder management and influencing skills, demonstrated with clients
  and colleagues
• Excellent communication, presentation and problem-solving skills, confident at
  structuring and articulating complex messages
• Ability to show initiative when dealing with clients, form strong relationships with
  new clients, and maintain existing relationships
• The ability and desire to proffer good mentorship and coaching skills towards other
  team members
• An in-depth understanding of key topics and themes in the Retail & Wealth
  industry, with the ability to debate key industry issues with senior clients
• Strong academic background (including a minimum of a 2:1 degree from a leading
  institution) or equivalent professional experience, as well as an aptitude and desire
  to proactively learn and develop
• Business language fluency in English
• Willingness to travel to client offices, based on requests from client