Customer Success Operations Analyst

About AlphaSense: 

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

Location: NYC/Remote
Team: Revenue Operations — Customer Success

About the Role: 

The Customer Success Operations Analyst is a critical role within our Revenue Operations team, focused on enabling our Customer Success teams—including CSMs, Account Managers, Technical Implementers, and Support—to scale efficiently and deliver exceptional customer outcomes. You’ll serve as a cross-functional problem solver, data wrangler, process optimizer, and systems specialist. This role is perfect for someone who thrives in a dynamic environment, can juggle competing priorities, and wants to have a direct impact on customer experience and retention.

About the Team:

The Customer Success - Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account managers, CSMs, implementation specialists, support specialists and leadership. We create and implement operational reporting & analytics, improve processes, and enable strategic initiatives that impact the revenue organization.  At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast paced, challenging environment.

What You’ll do: 

• Process Optimization: Identify inefficiencies in Customer Success workflows and implement scalable solutions across onboarding, renewals, adoption, and support processes.
• Firefighting & Problem Solving: Act as a first responder to operational issues—whether it’s a broken workflow, data discrepancy, or urgent tooling issue—and triage quickly.
• Data Analysis & Insights: Build dashboards, perform deep-dive analyses, and generate actionable insights on customer health, engagement, and retention to support strategic decision-making.
• Stakeholder Collaboration: Partner closely with CS leaders, Product, Sales, Support, and Revenue Operations to align on priorities, gather requirements, and deliver on initiatives.
• Tool Management: Own or support the administration of key systems (e.g., Salesforce, Gainsight, Zendesk, Looker) and drive the evaluation and implementation of new tools as need
• Help shape the backbone of a high-impact Customer Success org at a transformative AI company.
• Work with passionate, talented colleagues across Sales, CS, Marketing, RevOps, Finance, and BI. 

Who You Are:

• 2–4 years of experience in a Customer Success, Revenue Operations, BizOps, or similar analytical/operational role—ideally at a high-growth SaaS or AI company.
• Strong analytical skills; proficient in Excel/Sheets and data visualization tools (e.g., Looker, Tableau, Power BI).
• Experience with systems like Salesforce, Catalyst, Zendesk, or other CS/CRM platforms.
• Exceptional organizational skills and the ability to manage multiple priorities under tight deadlines.
• Comfortable working in ambiguity and solving open-ended problems with a proactive mindset.
• Strong communication skills with the ability to influence and build trust with cross-functional teams.
• Bonus: Experience with SQL, or other scripting languages.
  

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

• AlphaSense never asks candidates to pay for job applications, equipment, or training.
• All official communications will come from an @alpha-sense.com email address.
• If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.