Customer Education Manager, Certification

About AlphaSense: 

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

Location: United States (Remote)  

Reports to: Senior Director, Customer Education

About the Team:

The Customer Education team, part of the Revenue Marketing organization, is a growing, passionate team of four dedicated to putting customers at the center of everything we do. We believe that empowered users are successful users, so we're building scalable, innovative learning experiences that meet customers where they are in the age of AI.

About the Role: 

Be one of the founding voices of something special. As a member of the Customer Education team, we wake up each day united by a shared mission: to drive real value for our users through a best-in-class education program that's user-centered, experimental, and data-driven.

You'll work from wherever you do your best thinking, reporting to the Senior Director of Customer Education. Here, you'll make meaningful contributions to a team that takes its work seriously (but never too seriously). We're known for creating high-quality content that actually moves the needle, and we're just getting started!

Who You Are:

• Program builder at heart: You've designed and scaled certification or learning programs before, and you know what it takes to take something from 0 to 1 and keep improving it from there
• Data-driven, but human-centered: You measure everything, but never lose sight of the learner experience. You use data to make smarter decisions, not just to report on them
• A natural community builder: You know how to engage and energize an audience, turning users into advocates and advocates into a movement
• Comfortable with ambiguity: You thrive on early-stage teams where the playbook is still being written, and you're energized (not intimidated) by the chance to build something from scratch
• A sharp, versatile communicator: You can write compelling content, present to stakeholders, lead engaging group trainings, and translate complex platform capabilities into clear, engaging learning experiences

What You’ll Do: 

• Own the full lifecycle of our AlphaSense Certification program — from development and optimization to delivery and expansion
• Grow the program across channels through always-on programming, microcertifications, and bespoke private certifications via professional services
• Measure and communicate the impact of certification across product adoption, lead generation, and renewal/upsell — making the case for it as a long-term investment for users and the business
• Build and nurture a thriving community of power users and advocates through training, video, surveys, and more
• Develop targeted assets and resources that keep this community ahead of AlphaSense's evolving platform capabilities

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

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• AlphaSense never asks candidates to pay for job applications, equipment, or training.
• All official communications will come from an @alpha-sense.com email address.
• If you’re unsure about a job posting or recruiter, verify it on our Careers page.

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