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Lab IT Engineer

Philadelphia, Pennsylvania, United States

We’re ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, we’ve been helping our clients develop products that are changing the world, whether that’s by shaping the future of space exploration, saving lives with medical devices that set a new standard of care, or creating the fully autonomous electric taxi of tomorrow. Our team of more than 600 people works across industries including aerospace, medical devices and life sciences, unmanned systems and robotics, automotive OEM and tier 1 suppliers, commercial vehicle, electric vehicles, rail, and more. Our offices across the US have different industry focuses and engage with our clients in different ways, ranging from working on-site at client facilities to performing product development at our delivery centers.
 
ALTEN Group, our parent company, has been a leader in engineering and information technology for more than 30 years. ALTEN Group operates in 30 countries across Europe, North America, Asia, Africa and the Middle East and employs more than 36,000 people, 88% of whom are engineers. The company covers the whole development cycle and offers a choice of service levels, from technology consulting to complete project outsourcing.
 
When you join ALTEN Technology USA, you join a group of people passionate about collaborating to solve some of the world’s most technical engineering challenges. Our success is tied to taking care of our employees by building relationships and providing opportunities for mentorship and career growth. We offer comprehensive benefits for all full-time employees, including medical, dental, and vision insurance; a 401(k) plan with employer matching; paid time off (PTO); paid parental leave; and mentorship to help you take your career to the next level. You don’t have to take our word for it that we are a great place to work—we were named on the 2023 Top Workplaces list thanks to feedback from our proud employees.

The Lab IT Engineer plays a critical role in supporting scientists by ensuring the seamless operation of laboratory PCs, instruments, and devices. This position focuses on maintaining, securing, and troubleshooting computer systems while collaborating with scientists to meet their technical needs. The ideal candidate is a proactive, detail-oriented team player with strong technical skills and a passion for aligning technology with scientific processes.

 

As a Lab IT Engineer you will be responsible for - 

  • Assist in maintaining the global infrastructure of 5,000 laboratory PCs.
  • Troubleshoot and resolve technical issues related to devices, networks, and laboratory software.
  • Secure and harden new and existing hardware.
  • Image and onboard new computers onto the network and domain.
  • Implement and maintain data backup solutions for laboratory equipment.
  • Collaborate with scientists to troubleshoot and implement data flows for scientific instruments.
  • Support digital transformation by upgrading laboratory hardware and processes.
  • Explore and implement innovative, automated solutions for scientific challenges.
  • Align technology with scientific workflows to create a digitalized ecosystem.
  • Test and validate software across different environments.
  • Create and maintain technical documentation related to configurations and procedures.
  • Provide incident management, user support, coaching, and access management for scientists.
  • Build partnerships with scientists to align technical solutions with scientific needs.

 

Qualifications - 

  • 3-5 years of relevant experience in a GxP lab environment.
  • Bachelors of Science in Computer Engineering, Information Technology, or a similar field.
  • Ability to work fully onsite in King of Prussia, PA.
  • Strong troubleshooting skills for obscure hardware and software issues.
  • Proficiency in end-user computing or desktop support (Break/Fix workload: 80%).
  • Knowledge of networking concepts, including VLANS, IP configurations, firewalls, and the OSI model.
  • Familiarity with Active Directory and ticketing systems (e.g., ServiceNow).
  • Experience with validated systems (GxP) and AGILE methodologies is preferred.
  • Competence in Microsoft OS, with knowledge of iOS and Linux being a plus.
  • Microsoft Excel skills are desirable.
  • Exceptional communication and organizational abilities.
  • Team player with a proactive attitude and attention to detail.
  • Ability to follow processes, procedures, and guidance.
  • Willingness to learn and adapt to new challenges.
  • Leadership experience is a plus.
  • Understanding of scientific equipment, controlling software, and data workflows.
  • Project management and strong product ownership capabilities

The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.

Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.

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