Back to jobs
New

Data Collection Operations Manager

San Francisco, California, United States

We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

Our team is looking for an experienced operations people leader to manage a team of 40+ data collectors for physical data generation. This person will be responsible for delivering data output while ensuring efficient operations, maintaining quality standards, and optimizing workflow processes. They will be the primary point of contact between the annotation and data collection staff and the customer team within our organization.
 
RESPONSIBILITIES 
Leadership
    • Manage daily operations of Data Collection and Annotation teams
    • Serve as main interface point between data collection and research teams
    • Manage team headcount needs and coordinate hiring, when needed
    • Own and refine the job profiles for the data collection and annotation teams
    • Create and maintain team schedules and rotation plans
    • Conduct regular team meetings to relay team updates
    • Develop and implement onboarding and training materials
    • Set and monitor productivity goals and KPIs
    • Manage team member performance and provide coaching
    • Ensure compliance with safety protocols and procedures
    • Create and maintain standard operating procedures
    • Contribute to the improvement of data collection methodology
 
Software
    • Manage project tracking systems (e.g. Jira/Asana) for team task assignment
    • Create data reports and dashboards for management to understand program performance
    • Maintain detailed documentation of data collection processes and outcomes
    • Triage software issues and route them to the correct partner team to resolve
    • Monitor ongoing software skillset needs on the team
    • Track software updates and maintenance schedules with software engineering partners
 
Hardware
    • Triage hardware issues and route them to the correct partner team to resolve
    • Monitor ongoing hardware skillset needs on the team
    • Supervise workspace organization and safety standards
    • Ensure proper equipment handling and storage protocols across the teams
    • Track and implement hardware upgrades alongside hardware engineering partners
    • Manage equipment training programs

Organizational Design & Career Architecture  
    • Design and maintain formal career progression frameworks, including role definitions, promotion criteria, and lateral-track eligibility
    • Design compensation and recognition programs (incentive tiers, bonus structures, recognition budgets) in partnership with staffing agency and client leadership
    • Define minimum tenure and readiness standards for internal promotions

Program & Process Architecture
    • Design frameworks that formally separate research readiness from operational readiness for cross-team handoffs
    • Define authority boundaries between operations and research/engineering partners (what floor leadership can resolve independently vs. what requires escalation)
    • Build structured onboarding systems, including phased training curricula and skill/task complexity libraries

Internal Tooling & Systems Development   
    • Design and build internal operations software (from the ground up) to solve visibility gaps that off-the-shelf tools don't cover
    • Design data/status workflows (e.g., ticket routing, downtime attribution logic) in partnership with engineering
    • Own analytics and reporting infrastructure end-to-end, from data model to stakeholder-facing dashboards

Cross-Functional Program Ownership   
    • Serve as the structural interface that turns ambiguous research needs into operational processes
    • Diagnose and document hardware/performance issues in technical partnership with engineering, beyond simple ticket triage
    • Own the connective processes (not just meetings) that keep research, engineering, and floor teams aligned

REQUIRED SKILLS:
    • 5+ years people management experience
    • 10+ years of professional experience
    • Proven team leadership experience managing 20+ operations associates or similar
    • Experience in a business operations leadership role, with responsibility for hitting KPIs
    • Experience performing or managing data collection / annotation, especially in a robotics or autonomous vehicle context
    • Strong interpersonal and communication skills
    • Strong organizational skills
    • Experience defining metrics, pulling data (e.g. SQL), and building dashboards with that data from the ground up
    • Sufficient technical ability to interface with software and hardware engineering for support
    • Experience designing and building internal tooling from scratch to solve operational visibility gaps (not just using existing software)
    • Experience designing structured career ladders and incentive/compensation frameworks
    • Experience diagnosing hardware/robot performance issues in direct partnership with engineering teams
    • Experience building and presenting data-driven reporting to leadership stakeholders
 
PREFERRED SKILLS:
    • Experience operating robots
    • Experience with physical world simulation
    • Experience running basic commands on a terminal
    • Experience with virtual reality devices
    • Strong understanding of 6S methodology and processes to improve and maintain workspace organization

SALARY RANGE:
    • $80,000 - 100,000 per year
    • The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Note: Selecting “no” will not eliminate you from consideration for this role.

Message and data rates may apply, depending on your mobile phone service plan. At any time you can get more help by replying HELP to these texts, or you can opt out completely by replying STOP.

Candidate Privacy Policy & Terms of Service

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in ALTEN Technology USA’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.

Learn more