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Clinical Service Desk Analyst

Melville, New York, United States

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Shift: tbd

Clinical Service Desk Analyst

The primary purpose of this role is to provide service desk support to client users and any other duties as needed.

Responsibilities:

  • Acts as initial point of contact for user support calls to the IT Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team.
  • Provides first-line technical support when handling calls, in order to provide time-of-call resolution to calls whenever possible.
  • Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems
  • Carries out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands.
  • Assist in the maintenance of the Service Desk Knowledge Base.


Qualifications:

Academic and Professional Qualifications:

  •  BA or BS degree preferred or other relevant combination of training and experience.

 

Experience:

  •  2- 4 years moderate experience in providing service desk support preferred
  • 2 years clinical application experience
  • Troubleshooting experience
  • Customer service experience
  • Knowledge of clinical or healthcare applications

 

Travel Requirements:

  •  May require local travel
  •  May require other travel for business needs

 

Working Arrangements:

  • May be required to work off hour shifts or be assigned to an on-call rotation.
  • 24/7 Support
  • Work is performed in a standard office environment with minimal exposure to health or safety hazards

 

 

 

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range

$48,172 - $62,920 USD

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com

 

 

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