Back to jobs

Vice President Professional Services - Healthcare IT / Remote

Remote - US

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

***VICE PRESIDENT PROFESSIONAL SERVICES***

Remote U.S. Role

ABOUT THE ROLE

We are seeking a dynamic and experienced Vice President of Professional Services to lead our professional services organization and transform it from its current state to a highly efficient, profitable operation. This leader will have P&L responsibility and play a pivotal role in reshaping our service delivery models with a focus on driving operational efficiency, profitability, and scalability, particularly through leveraging offshore teams and resources.

The ideal candidate is a seasoned leader with a proven track record of turning around unprofitable professional services organizations and has deep expertise in offshore work management. This leader will also require a strong sense of accountability that complements our culture of Client Success.  This candidate will be responsible for overseeing service delivery, optimizing processes, and ensuring that projects are executed efficiently and meet or exceed profitability targets. Strong experience in managing and executing change orders is essential to adapt project scope and ensure profitability. Additionally, this role requires expertise in adapting organizational design to support professional services and project delivery. The candidate will also work closely with software development leaders to mitigate technical roadblocks that could impact project success.

The ideal candidate will also possess extensive experience leading a PMO, ensuring effective governance and project execution, managing the outsourcing and subcontracting of services to third-party vendors, overseeing quality, timelines, and successful delivery to meet project objectives. The candidate must also be highly skilled in measuring and managing billable utilization of staff to maximize profitability and efficiency.

This position requires travel of 25% or more to support global teams and client engagements.

KEY RESPONSIBILITIES

Strategic Leadership: Develop and execute a strategic roadmap to transition the professional services division from unprofitable to profitable, aligning with the overall business objectives.
Offshore Transformation: Lead the expansion and integration of offshore teams, optimizing the balance of onshore and offshore resources to achieve cost efficiency while maintaining high service quality.
Operational Efficiency: Oversee the delivery of all professional services projects, ensuring that they are completed on time, within scope, and with profitable margins. Implement scalable processes, improve utilization, and reduce inefficiencies. Execute change orders efficiently to ensure that project modifications remain profitable.
Organizational Design: Adapt and optimize the organizational design to support the evolving needs of professional services and project delivery, ensuring the structure is aligned with the strategic goals of profitability and scalability.
Technical Collaboration: Collaborate closely with software development leaders to identify and mitigate technical roadblocks that could hinder project timelines and success.
PMO Leadership: Lead the Project Management Office (PMO), establishing processes, standards, and methodologies to ensure effective governance, reporting, and successful project execution.
Outsourcing/Subcontracting: Oversee the outsourcing and subcontracting of services to third-party vendors, ensuring that quality and delivery timelines are met, and manage vendor relationships to drive successful outcomes.
Billable Utilization Management: Measure and manage billable utilization of staff, ensuring optimal resource allocation, staff productivity, and profitability across projects.
Financial Management: Set and monitor financial targets, including revenue, margins, and profitability for the professional services division. Ensure accurate forecasting, budgeting, and reporting.
Client Engagement: Build and maintain strong relationships with key clients, ensuring high customer satisfaction and retention. Manage escalations, provide strategic guidance on project challenges, and execute change orders to meet evolving client needs.
Team Leadership & Development: Lead and mentor a global team of professionals, promoting a culture of excellence, accountability, and continuous improvement. Ensure effective recruitment, onboarding, and training of offshore teams.
Process Optimization: Identify opportunities for process improvements and implement best practices across the professional services organization. Focus on automation, standardization, and repeatability of service delivery.

QUALIFICATIONS

Education

Bachelor's degree or equivalent years of experience required. MBA preferred.

Work Experience

  • Minimum 10-15 years of leadership experience in professional services or consulting roles within the software industry, with at least 5 years in a senior leadership position.
  • Demonstrated success in turning around unprofitable operations and driving significant improvements in profitability.
  • Strong experience in building and managing offshore teams, with a focus on service delivery, cost optimization, and global talent integration.
  • Significant experience in executing and managing change orders, ensuring that project adjustments are carried out efficiently and remain profitable.
  • Experience in leading a PMO, establishing and governing project management processes and methodologies.
  • Experience managing outsourcing and subcontracting services to third-party vendors, ensuring delivery and vendor relationship management.
  • Expertise in measuring and managing billable utilization of staff to maximize profitability and resource efficiency.
  • Strong experience in adapting organizational design to improve the effectiveness of professional services and project delivery models.
  • Proven ability to work with software development teams to resolve technical challenges that could impact project delivery.
  • Exceptional leadership, communication, and people management skills. Ability to inspire and lead cross-functional teams globally.
  • Deep understanding of financial management in a professional services context, with experience in P&L ownership, cost control, and margin improvement.
  • Expertise in operational excellence, including process re-engineering, automation, and Lean or Six Sigma methodologies.

Preferred Experience

  • Experience working within enterprise software or SaaS companies.
  • Background in global professional services delivery.
  • Strong project and program management skills.
  • PMP certification.
  • Lean Six Sigma Green Belt or higher.

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range

$150,000 - $165,000 USD

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com

 

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Altera has my consent to collect, store, and process my data for the purpose of considering me for employment and for a minimum of 1095 days thereafter.  Privacy Policy

Select...

I understand that the organization will rely, in part, on the information I provide in this Employment Application in considering whether to hire me. I understand that it is important that I provide complete and accurate information and certify that I have done so. If the organization discovers at any time that I failed to completely and honestly provide any information requested of me in this Employment Application or during the interview process, I understand that my application will no longer be considered or, if I am working for the organization, that I will be subject to disciplinary action, up to and including termination of employment. The organization is committed to compliance with the provisions of this nation's immigration laws regarding verification of employment eligibility. Any offer of employment will be contingent upon your ability to provide legally sufficient documentation showing your eligibility to be employed by this organization. Applicants or employees that present fraudulent documents for employment verification purposes will be terminated. I authorize the organization to contact anyone that it deems appropriate to verify the information I have provided or to further investigate my background, past performance and suitability for employment. I consent to being discussed by any person contacted by the organization and waive all rights to bring any action for defamation, invasion of privacy or any similar claim against anyone that provides information to the organization with a good faith belief that the information provided is true. I understand that the organization may choose to obtain background information about me from a consumer reporting agency. Before requesting a report from a consumer reporting agency, the organization will ask for my authorization. I understand that if I refuse to provide such authorization, my application for employment will not be considered. I understand that this Employment Application is not an offer of employment. I understand that nothing contained in this Employment Application creates a contract between the organization and me for employment or any other benefit. No promises regarding employment have been made and I understand that no such promise or guarantee is binding upon the organization. I understand that if I am hired, I will be an employee "at will," meaning I am not hired for any definite length of time and either I or the organization can terminate my employment at any time for any or no reason. If employed, I understand and agree that the organization retains the sole right in its business judgment to modify, suspend, interpret, or cancel, in whole or in part, at any time, with or without any notice, any published or unpublished policy, practice, procedure, process, or benefit. If employed, I understand that I may be required to comply with federal and/or state Drug Free Workplace Laws and regulations. I understand and agree to comply with such laws. If employed, I understand that as a condition of employment that I may be required to agree to and sign the organization’s confidentiality, non-compete, and/or other similar agreements. I also agree to notify the organization during the pre-employment process of any confidentiality, non-compete, and/or other similar agreements that I may have already signed with current and/or former employers, or other potential conflict. I understand that the technical processing and transmission of the application, including my personal information, may involve (a) transmissions over various networks, including the transfer of this information to the United States and/or other countries for storage, processing and use by , its affiliates, and their agents; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Accordingly, I agree to permit such parties to make such transmissions and changes, and hereby provide the necessary consent for the same. 

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Altera Digital Health Inc. United States’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.