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Sr Desktop Support Analyst

Pittsburgh, Pennsylvania, United States

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

The primary purpose of the MS Sr Desktop Support Analyst is to provide second line of support assistance to client users experiencing problems with IS supported hardware and software across St. Clair hospital in Pittsburgh, PA. The Sr Desktop Analyst will be responsible for imaging, installations, configurations, deployment and support. 

Responsibilities:

  • Identifies and resolves desktop/laptop hardware problems
  • Initial network troubleshooting and determination of appropriate escalation path
  • Resolve and work proactively on virus issues and initiatives
  • Assists in new system deployments/loading appropriate software as needed
  • Maintain Web support hints, tips, and FAQs
  • Mobility kit physical upgrades
  • Responsible for incidents escalated from first line of support.
  • Write support documentation for customer and/or departmental use
  • Provides suggestions and information on projects that should be undertaken by the department
  • May manage projects as assigned by the Manager
  • Assists in web page development for the Intranet and for our third party WebFirst application

Requirements:

  • Academic and Professional Qualifications:

    • BA or BS Degree, and/or relevant business experience
    • IT Certifications preferred

    Experience:

    • 7-9 years experience from a Health IT or highly regulated environment preferred
    • 5-7 years experience in information technology management from a healthcare setting preferred
    • Strong networking background required and network security preferred
    • Excellent client facing skills with the ability to thrive in a highly critical, fast paced environment

    Travel Requirements:

    •  May require local travel
    •  May require other travel for business needs

 

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range

$55,000 - $63,851 USD

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com

 

 

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