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Client Success Executive

Remote - US

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Client Success Executive

Altera Digital Health – DB Motion

US – Pacific or mountain time zone strongly preferred

About the Role

DB Motion, one of our fastest-growing business units, is looking for an energetic and driven Client Success Executive to join our dynamic team. This is an incredible opportunity for someone at the start of their career to make a significant impact, build relationships with key clients, and grow within a thriving part of our business.

The purpose of this role is to become a trusted partner to our clients. You will work to deeply understand their needs, ensure they are getting maximum value from our solutions, and ultimately drive their success and satisfaction. This is a people-person job, perfect for someone who loves building relationships and solving problems.

What You'll Do Day-to-Day

  • Partner closely with our Client Delivery Executives to support and enhance the client experience.
  • Serve as a go-to point of contact for a portfolio of clients, building strong, lasting relationships.
  • Proactively engage with clients, including C-suite executives, through regular calls and meetings to understand their goals, and feedback on our systems.
  • Play a key role in our client relationships and contributing to our Net Promoter Score (NPS) goals.
  • Collaborate with internal teams to ensure client needs are met and issues are resolved effectively.
  • Balance your time effectively between direct client engagement and internal strategy and coordination with the Altera team.
  • Travel to client sites (approximately 25% of the time) in California and potentially Canada to foster key relationships and lead strategic on-site meetings.

What You'll Bring to the Team

We're looking for someone with high potential and a passion for customer advocacy. The ideal candidate is a proactive self-starter who is eager to learn.

  • A recent university graduate or someone with 2-3 years of experience in a client-facing role.
  • Exceptional communication, interpersonal, and relationship-building skills. You are a natural "people person."
  • A high level of energy, enthusiasm, and a positive, can-do attitude.
  • Strong organizational skills and the ability to manage multiple priorities.
  • Willingness and ability to travel up to 25%.
  • Bonus Points (Nice to have, but not required):
    • Direct experience in a Customer Success Manager (CSM) or Account Management role.
    • Experience or interest in the digital healthcare or technology industry.

Why You’ll Love Working With Us

  • Huge Growth Potential: This isn't just a job; it's a career path. DB Motion is a key growth engine for our company, and this role is designed to expand with you. We offer clear progression opportunities to take on more clients, larger responsibilities, and advance within the organization.
  • High-Impact Work: You won’t be just a number. You will be a critical part of the team, helping to offload CSM work from our sales team so they can focus on growth, allowing you to become a true client champion.
  • Supportive Team & Onboarding: You’ll be set up for success from day one with a dedicated "buddy" from the CSE team to guide you. You will receive hands-on training and mentorship from both experienced Client Success and Client Delivery Executives.

 

 

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range

$70,000 - $80,000 USD

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com

 

 

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