Job Application for Supervisor of IT Support Services at Altera Digital Health Inc. United States

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Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Job Title: Supervisor of IT Support Services

Location: Location: St Clair Hospital in Pittsburgh, PA (Onsite)

About The Role

As a Supervisor of IT Support Services, you will lead a dedicated team responsible for delivering outstanding IT services to our clients. In this central role, you will guide your team to meet key milestones, build strong client relationships, and ensure the overall success and profitability of the account. This is an opportunity to develop talent, inspire high performance, and make a direct impact on our clients' success.

What You'll Do

Lead the delivery of effective and efficient IT services that meet our clients' needs.
Manage client relationships, serve as a trusted partner, and resolve any issues that arise.
Identify and recruit talent to build a team with a diverse mix of skills and competencies.
Set clear team and individual goals, using KPIs to track progress and inspire high performance.
Lead, mentor, and support your team to ensure milestones and objectives are met.
Create development plans and coach team members to help them reach their full potential.
Provide regular, constructive feedback on performance to foster growth.
Recognize and celebrate high performers to maintain motivation and retain key talent.
Communicate company news and team progress to keep everyone aligned and informed.
Maintain and implement the endpoint patching strategy for all hospital devices to ensure security and stability.
Oversee and maintain an accurate inventory of all hardware assets.
Prepare and deliver presentations to hospital leadership and conduct new hire orientation sessions.

What You'll Bring

Experience:5+ years of relevant work experience, with at least 2 years in a leadership role within IT management.
Technical Skills: Proficiency with Office 365 and related cloud services.
Education:A Bachelor's Degree or equivalent business experience.
Client Focus:A passion for client service and a track record of developing solutions to improve service delivery.
Leadership:The ability to set challenging goals and hold your team accountable for results within deadlines.
Communication:Excellent skills in providing clear, regular, and meaningful information to your team.
Collaboration:An open-minded approach to listening to and considering ideas from others.
Inclusive Leadership:A commitment to advocating for and including diverse perspectives on your team.

Logistics

Travel:This role may require up to 10% travel.
Work Environment:This is an onsite role. You may be required to work a standard week or as defined by assignment needs.
On-Call Support:This position may require occasional after-hours, on-call, or holiday support to meet client needs. During critical business periods (such as month-end), PTO may be limited.

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range

$80,000 - $95,000 USD

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com

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Please briefly describe how your background and skill set qualify you to be considered for this opening.

Describe a complex client issue you managed from identification to resolution. In your response, detail the specific steps you took to diagnose the problem, the cross-functional teams or individuals you collaborated with, and how you communicated with the client throughout the process. What was the final outcome, and what did you learn from the experience?

This role involves leading and developing a team responsible for delivering critical IT services. Provide a specific example of a time you mentored an employee to improve their performance or develop a new skill. What was the situation, what was your approach to coaching and feedback, and what was the measurable impact on the employee's growth and their contribution to the team's goals?

A key responsibility of this position is to manage endpoint patching strategies and maintain an accurate hardware inventory for the hospital. Detail your experience with a specific project where you were responsible for improving or implementing an IT asset management or security patching process. What challenges did you face, what tools or systems did you use, and how did your efforts contribute to the overall security and stability of the IT environment?

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